I recently moved to illinois from California. SBC mailed the closing bill to the wrong address, they then turned over the bill to American Agency, who never sent me anything. I got an updated credit report... With them on it. I had to search to find a phone number. I told them I would pay it right now. But Nicole was more interested in saying very insulting things, rather than getting the bill paid! I finally hung up without paying the bill. They refuse to remove it from my report, even though they admit, I never got any notice, they state no thier problem, and to get a lawyer. I currently am with SBC, and boy do I wish that I could change phone company's they don't have to treat you with any respect they can just cheat and lie and make mistakes, and not be accountable to thier customers! If we ever do get the chance to change I will!!! I do plan on filing a small claims action against SBC and American agencies for deceptive business, and misreporting to the credit b.
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