On June 24 I've subscribed to John Thomas 90-Day risk free 100% money back "GUARANTEE" Coaching & Trading program. After 26 days I've received first trade alert recommendation on 07/20, buy (SPY) August $133 calls, in few days trade lost 100% value. Next day, buy (TBT) @33.24 this trade went down 21% in couple of days. On 07/25 another trade alert; buy (CAT) @ 106.20.in few days this one lost 18%.in John Thomas words: "how we all got this so horribly wrong"
At that point, I asked to cancel my 90 Day risk-free membership and I received the following message: "I apologize, what is it that is not working out for you with this subscription? I can cancel this for you I will not be able to issue you a refund based on guarantee"
I've argued that the "GUARANTEE" doesn't restrict right to cancel within 90 days time frame. As the title indicate; guarantees satisfaction to subscribers and not the right to refuse refund in case of failure of John Thomas to perform within reasonable margin of error.
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