To whom it might worry,
I'd enjoy support having a business that in my opinion is conning numerous smaller businesses. Should you study AT&T Advertising Options you'll discover lots of people using the same problems our organization is having. I've published what we delivered to the BBB. I've emails backwards and forwards using the company that’s within Indy. Should you key in the google internet search engine: AT&T Advertising Options Con you'll observe them on rip-off statement and other criticism panels. I acquired exactly the same reaction as additional companies have gotten. I simply need aid for the organization and also the others which have been obtained to get a trip. When you have every other recommendations I'd greatly enjoy them.
Truly,
Small Business Operator,
I will comprehend your disappointment, I will start a state for that Indiana problems aswell, but we do possess a closed contract by you on March 22, your repetition was Thersa Angleton, I’m unsure who informed you that she'd be returning out to determine you-but usually once a sales person obtain a trademark on the deal, they don’t return out.
However, the statements repetition which was designated for your requirements for that EVAIN and ANDIN ought to be calling you within the next week and you will ensure that you inform him concerning the Indiana sites aswell.
There's a closed agreement getting marketing from the east suburban, west suburban and also the south suburban sites.
Thanks,
AT&T Marketing
From:
Sent: Friday, July 01 11:17 AM
To: (attadv)
Cc:
Subject: RE: payment,
Thankyou but we were attempting to stop everything prior to the Nov agreement began. That's our problem. We feel like we were cheated since how anything continues to be with this particular. We were informed our repetition could be back and not turned up again. She stated when the statement was above $400.00 then she'd be arriving in. Despite the money amount if which was a problem couldn’t telephone calls be delivered? Then we've a brand new repetition after no telephone calls were delivered after which directly after we informed the brand new repetition we've been attempting to stop our aged repetition then calls us. Wouldn’t which make you are feeling like anything was up? While AT&T has got the automated restoration plan when they don’t notice normally?
I appreciate you eliminating the marketing for Anderson and Evansville.
Thanks,
Original Message
From:
Sent: Friday, July 01 10:57 AM
To:
Cc: (attadv)
Subject: RE: payment,
I actually do observe where you terminated your marketing for Anderson and Evansville, but, you're being charged for all those sites, I'm starting a state for you to obtain and modification on these billing products.
However, the statement you're being named about can also be for Indiana printing, Indiana friend and Web marketing that you closed for March 22. The agreement runs from November – October. It had been charged in your telephone bill until May when it had been transferred to some primary statement.
The total amount that's owed for Might: $416.90
The total amount that's owed for July: $416.90
Complete balance due by August 27th: $833.80
I'll start the state for ANDIN and EVAIN payment and take away the late charge of $6.86. I've updated your payment address to incorporate the STE quantity. You are able to send your cost towards the tackle about the bill - that was delivered to you on 6/21, but I would like to know should you haven’t obtained it nonetheless.
When you have any concerns, please contact me at 317-347-2274.
Thanks,
Customer support Expert
From: (attadv)
Sent: Friday, July 01 8:41 AM
To:
Subject: RE: billing
AT&T Advertising Options
From: (attadv)
Sent: Thursday, June 30 1:46 PM
To: (attadv)
Subject: RE: billing
What's the cust identity please?
Thanks,
From: (attadv)
Sent: Friday, June 30 10:57 AM
To: (attadv)
Subject: FW: billing
From: (attadv)
Sent: Friday, June 30 10:47 AM
To:
Cc: (attadv)
Subject: RE: billing
You are able to contact my supervisor Paul
Tina
AT&T Advertising Options
From:
Sent: Friday, June 29-2:10 PM
To: (attadv)
Cc:
Subject: RE: billing
Might we please possess the contact towards the mind of AT&T adverstising to ensure that we might understand this problem solved?
Thanks,
Vicepresident
Original Message
From:
Sent: Friday, June 29-12:56 PM
To: Subject: RE: billing
Your marketing was terminated however the rest of one's present agreement continues to be essentially. This payment may operate until Nov. I've terminated the next year’s restoration.
AT&T Advertising Options
From: To:
Cc:
Subject: billing
Significance: Large
Great morning,
I'm creating when it comes to a statement we simply obtained recently when it comes to AT&T marketing, which arrived in by shock beginning with a telephone call from selections on Friday. I told them we'd settled our ultimate statement plus they mentioned we presently had fresh charges and overdue costs. They'd the previous handle and so I told them to deliver the statement towards the new handle which we've had for just two years now. But we didn't wish to restore the agreement that’s why we'd been looking to get this released solved before we obtained anymore. I strongly disagree with being billed for anything we'd attempted for weeks to obtain canceled. Dollar had quit messages for anyone to contact him back and not got one. However whenever we eventually got somebody we'd a brand new repetition? We all know the agreement needed to be ended before Nov and that’s what we was attempting to do. Can we please possess the contact towards the mind of AT&T adverstising to ensure that we might understand this problem solved?
Truly,
I’m unsure easily have this criticism put up for that right AT&T since I've the payment address of
This: AT&T Advertising Options
Po box 5087
Carol Stream, Illinois 60197
1-800-479-2977
Bill #: 7000121253-00000.
Is that this were I have to document the criticism along with you? I've been coping with this problem also it won’t disappear. Should you might please make it could be greatly appreciated
PROBLEM ACTIVITY REPORT Situation # Better Business Office, Inc.
Buyer dаta: Company Information: AT&T Midwest
800 244-4444
Area Included: (just like above)
Customer's Unique Criticism:
We were mistakenly billed for marketing that people have been attempting to stop for weeks. I'm as though we were cheated by our sales representatives.
We'd been attempting to stop our marketing since Nov. 2010. No calls were delivered and maintained obtaining the run-around lastly once they restored the agreement a brand new sales rep arrived and we was informed we'd a brand new repetition. Nevertheless when we informed her we desired to totally stop with AT&T she declined to allow me. So then she returned in and spoke to a different individual below and we again informed her the same. At the moment she'd our aged sales person call-in and we informed her the same.in regards to a month later we obtained termination types. Last Friday I obtained a telephone call stating that people had a superb stability with present costs and overdue. Which shouldn’t function as the situation because we'd been attempting to stop which is not our problem we were performed to the stage after dark termination time. I believe it had been really conveniant to change repetitions. However once the termination came into being she desired to use us. The prior year we'd ended most the marketing we're able to. She'd explained she'd be back again to obtain the relaxation put up for termination. I'd tried speaking with customer support and got the run-around. I sent both repetitions before I went this path plus one email returned back and also the additional repetition never answered. I also sent customer service and got sorry for that trouble and also to contact customer support. I ripped our organization lawyer about the mail so he might begin to see the reaction if it has togo any more.
Below is the info I came across about the statement they simply sent me. Which we've been only at that address for just two decades plus they were delivering them towards the previous target.
AT&T Advertising Options
Po box 5087
Carol Stream, Illinois 60197
1-800-479-2977
Consideration #: 7000121253-00000
Consumer's Preferred Quality:
I do want to be repaid for Nov ($456.40), Dec ($456.40), Jan ($456.40), Feb ($45640), March ($456.40) and May ($456.40). To get a whole of ($2,738.40) I want this support to become ended and also the expenses to become voided for Might 2011 on... We ought to not need to cover anything we don’t use or need. I'm as though we were cheated by AT&T Advertising Sales Reps. Why can you do this to somebody? We totally ended anything with AT&T actually our telephone support. I'd greatly enjoy your assist in obtaining this problem solved.
BBB Running
July/29 web BBB Situation Obtained by BBB
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