Usacomplaints.com » Business & Finance » Complaint / Review: OnPoint Credit Union - checking & savings account - Customer Service. #685320

Complaint / Review
OnPoint Credit Union - checking & savings account
Customer Service

I've been an associate of the credit union since 1995, once they nevertheless were little, very customer-oriented, and named Portland Teachers Credit Union. I popped my bill with PTCU (Lloyd Middle department) after I first moved to Oregon. And that I loved the credit union so much that I held their take into account those decades, despite the fact that I shifted back East in 2003.

Between, the little credit union joined forces with different unions and turned OnPoint Community Credit nation. Since that time, it's become steadily worse, to the stage of the on-point greed, scam, and TERRIBLE customer support.

For That past 2 plus decades, I've been attempting to get the title and handle of the boss.in the place of that info, I've obtained, TWICE, risks that my consideration could be shut easily don't quit.

Because it occurred, the risks I obtained were created before my starting for Ecuador and duting my stay below. Therefore, it had been too late to alter the financial institution, however the risks, authorized by their several VP of (the things they contact) customer support are about the report.

Also about the report:

1. The very first event of the Pay-Pal scam, once the On-Point sided with PP and accepted such deceptive procedures as engaging in my bank account without my agreement and removing cash,

Charging my charge card for $250, for that purchase of the $4.95 shipping tag, etc. I ACQUIRED NO HELP FROM ON-POINT, but, after around 4 weeks, and several mine of lost moment, Pay-Pal returned their bogus charges.

2. The 2nd event with Paypal (which repeated the very first one-to-one) and after which it I shut my Pay-Pal bill and educated On-Point that No-Pay Pal costs should be approved possibly to my charge card, or even to my bank account (the latter was never linked wit5h Paypal). Following a couple of months of backwards and forwards publishing (where On-Point solutions without actually studying my characters and attributes with Paypal), On-Point charged ME for placing end funds about the banking account, that has never been associated with Paypal. They re-charged Paypal deceptive fees to my credit card, doint it to ensure that, after my consideration was shut (because of robbery) with PP costs acknowledged, they re-charged PP deceptive fees to to my new credit card, when it finally was released.

3. Upon my appearance to Ecuador Dec 2, I had been robbed, at gun-point, of all my possessions, including money, charge cards, bank card, AND ALL. Losing was documented to my dishonest lender instantly. It took that so called on position and thus named neighborhood credit union over 8 weeks to supply me with substitutes cards. Plus they refused to provide any cash assistance between. Trey were requested, because of peculiarities of link Ecuadorian postal method, to mail my money and charge card from the USPS priority mail. They declined to do this, insisted they might just mai the files from the 1 st class mail.

Because it ended up, 2.5 weeks later, once the despicable liars with signatures of VP Customer Support, were requiring that my cards were shipped, these were languishing within their control centre. These were not shipped until around Feb 15, i.E. 2 weeks later.

By that point, the despicable liars did send the things they named alternative cards, after being confronted having a law collection.

The reality remains - because of that wretched credit union, i existed, in a foreign nation, without any use of money, for approximately 2 weeks.

4. The costs are merely CRAZY and developing from the moment.

Even Though currency of Ecuador may be the US $, the On-Point Neighborhood credit union, charged $8 for that withdrawal of every $500, and so they cost crazy international purchase costs on the charge card, whose customer support may be the TOUGHEST credit card customer support I've ever endured.

5.By May. They lifted their costs for bank withdrawal to $ 9 for $500, that are written by he bankomat in the united states $. No caution continues to be created regarding this charge increase.

6. Meantime, their curiosity on savings quantities to $1 per $10,000 of savings. Therefore, that so named neighborhood credit union continues to be paying me, since Jan, around $1 for maintaining my $10,000 and receiving me $8 - 9 for that withdrawal of every $500.

7. After their wretched charge card charged me their CRAZY international purchase costs for your acquisitions produced in $, I published them that, having reduced the total amount in January, I'd no further use their cards. I reduced the total amount, I quit deploying it. The the following month, they re-charged Paypal deceptive fees (around $220) towards the card, whose quantity have been never recognized to Pay-Pal. (the challenge returned to Oct - Nov, well before I'd quit for Ecuador, where my charge card was taken.

8. Because the OnPoint deceptive re-expenses, in January of the Pay-Pal deceptive fees, of Oct-Nov1), I've approached their charge card 10000 occasions, informing them that I challenge their deceptive charges and certainly will not purchase them. They WOn't start the challenge, but have now been getting me a variety of late charges for that fake charge.

When there is a selfish and starving lawyer studying all of this, let us take that wretched business to judge!


Offender: OnPoint Credit Union - checking & savings account

Country: USA   State: Oregon   City: Portland
Site:

Category: Business & Finance

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