1st off I would like to simply state, Lender of the West isn't merely a terrible organization to benefit, however they really are a terrible organization to have account with. Before I reach my primary criticism, I would like to load you in on the morning of dealing with the organization. You will find on the 'hiring freeze,' or atleast that's the things they reveal. Therefore, do not call-in ill, or consider going for a holiday, they're THEREFORE understaffed that it creates it terrible about the types that appear daily and do their work. Needing to function 6 times from the week for 3 of the four weeks in per month is uncommon within the bank world. Thats why many people work on a lender, to obtain breaks down, but no, not Lender of the West workers. Therefore, ostensibly, we're over-worked, and we're prohibited any overtime pay. Our yearly increase was coupled with my marketing increase also it was a massive whole of 00.81 pennies. 00.81 pennies must have been my yearly increase, after which another for being a supervisor... Exactly what a waste of increase. Plus we never got our 2 15-minute pauses that each full-time, 8 hr workday, worker is meant to obtain. So - heres what happened. I'm an ex-worker of Lender of the West, I had been the Associate Customer Service Manager. Our last evening was 05/18/07. Our worker checking account was subsequently transformed to some Free Checking, for I had been only a regular client today. My partner was about the consideration aswell. He's the one which mainly employs the consideration for his childs' day-care and child support. Which, incidentally, all the workers at that specific department (Penn Plaza) understood that. I worked there for nearly 24 months, they understood anything concerning the proven fact that the consideration was for all those reasons. An FYI: Every consideration at Bank of the West has, the things they contact, an 'facility matrix.' It's just a matrix the methods employs with no clients understanding. It'll permit what to be compensated even when there's insufficient resources. Therefore, my consideration had be damaging approximately 30 or some bucks, that we was conscious of, but I knew that I'd a $250.00 facility matrix (again the client never understands this, but I worked there, so I understood), so I knew that I'd have to spend a facility charge. Well, my sweetheart, published a look for 130.00 to his daycare on May 28, completely conscious the consideration was damaging. The matrix might have settled the check and simply included an overdraft charge. He was to become compensated from his focus on 06/08, which he would renew our consideration. Therefore, he published the check comprehending that it'd attract the consideration much more damaging, which he'd obtain another charge. Etc Friday, 06/08/07, my sweetheart transferred 300.00 and that I transferred 90.00 on 06/09/07, which lined what we were damaging after which some. Well, my sweetheart gets a phone from his day-care on 06/11/07 stating his check was delivered. Well, obviously it puzzled me since about the banks ETime Bank (where I will evaluate my bill) it confirmed the look for 130.00 removed on 06/01. And so I told my sweetheart that his daycare needs to be mistaken, it removed and also the resources were obtained, and there is nothing delivered, via the internet bank. And so I contact Penn Plaza (again I used-to work-there, I understand how things operate), and that I consult with Michelle Whittington, the Client Service Supervisor, she informs me they did return the check. I ask how, because it suggests that it removed on 06/01/07. She informs me that it did obvious, however they corrected it and delivered it on 06/04/07 since, and obtain this, because I had been no further employeed there plus they were worried that I'd not settle the consideration. Ok, therefore had a been a 'normal' client, this is the way this case might have occurred. The check might have been compensated, per the facility matrix, and there might have been an overdraft charge. Then I'd have experienced 45 times to create my bill good again or it'd have now been charged-off. However, that didn't occur. The check did clear, along with a charge was handed, however, about the next business-day, the department director Katie Steve offered the expert to change the deal and return them. Therefore, though my sweetheart still had a need to spend somebody the 130.00, he currently includes a charge from our consideration and it has to pay for his daycare individuals charge aswell. For these supervisors to create it their individual motion to get hold of somebody about the next business-day, following the purchase was finished along with a done-deal, is elegance. This could HAVEN'T been completed to some regular client. They will have slandered my men individual personality by producing his appear to be he cannot spend his daycare and it has to create hot inspections. They have discriminated me simply because they didn't handle me just like a typical client. They might be keeping some form of grudge against me for resigning, I don't understand. Nevertheless, it's INCORRECT! I've previously mentioned the problem with 2 additional department supervisor inside the organization plus they both have been in contract with me and the things they did was incorrect, which it had been bad company. I'll be likely to the department tomorrow to demand that I get my charge corrected, and they pay me for spending the daycares charge aswell. Additionally, I'll obtain that Katie create a notice of apology to my men day-care to make this an unwanted inconvienence. Avoid employed by the corporation and / or being their client.
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