Joanne Bryant
Joanne Bryant State Farm Agency
2570 San Ramon Valley Blvd Suite A201
San Ramon CA 94583
Bus 925-866-2044
Fax 925-866-2049
State Farm Insurance Business Property & Liability Products
Total scam, ripped off completely, then my policy was cancelled, and unable to continue service with state farm
We have a small business and was paying some $49.00 per month for 1 year for Business Property & Liability Insurance, General Liability, Commercial General Liability.
We could NEVER get a straight answer from this office how our business is covered, what this includes and does not include because their policy documents were so brief, we could not understand. We just wanted to know straight answers how we were covered. And they could not provide this.
So one day our company received a small claims lawsuit because the customer asked for a refund of the product they purchased from us from 4 years ago. Yes, 4 years ago. So we call State Farm and just ask them a simple question if our insurance covers this OR NOT. They tell us to fax in the 1 page small claims document we were served with, and they end up telling us we were not covered for this type of liability. I said OK, that is all i wanted to know. They ended up sending me a 10 page explanation break down of why they will not cover this claim which i did not ask for.
The case was dismissed by the judge because wrong jurisdiction and the statute of limitations had passed, so we won and were not liability. Case closed.
State Farm then decided they do not want to renew our insurance because of this. WTF! After paying them $49 for over a year, some $600, they just cancel us for no reason or explanation. I feel like our business was ripped off some $600 and treated like this.
I WOULD RECOMMEND USING OTHER COMPANIES. This State Farm office was not helpful in any way and refused to provide us with clear answers and help when we asked for it.
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