» Business & Finance » Complaint / Review: Sage Payment Solutions - Questionable Practices & Termination Fees. #661814

Complaint / Review
Sage Payment Solutions
Questionable Practices & Termination Fees

Our organization works together with many hundred smaller businesses, supplying a broad selection of Web and publishing-related solutions. We've constructed online business sites for all of our customers. Sometimes, these smaller businesses haven't made preparations to approach charge card purchases or are trying to find to create a change within their charge card business solutions company. Following a poor encounter with another organization, my study brought me to Sage Cost Options, a department of Harris Bank, in late Goal of 2009. I put up a merchant account for my very own organization and decided to offer recommendations to customers who may be looking for these providers. The recommendation contract that I authorized is dated March 27. I never must have authorized that contract, and also the operating connection with Sage turned out to be a whole lot worse than my poor encounter using the prior vendor solutions company.

Right after I'd created the very first 2 or 3 recommendations, I started to understand that Divina A. Rutherford, the “senior consideration executive” (named a “referral agent” about the contract) designated to the consideration at Sage Cost Options, was utilizing high pressure sales methods and trying to sell our customers providers they didn't require, a that was completely unpredictable with this company’s requirements. At that time, I ceased mentioning our customers to Sage Cost Options and discovered another vendor solutions supplier for my very own company’s charge card purchases.

However, when you sign an agreement with Sage Cost Options, it's very hard to end that contract. Repeatedly, within the span of both of these decades, I've had ACH debits from our banking account for particular providers which we weren't employing and that we hadn't approved. I'd to get hold of Sage Cost Options on many events to obtain these debits acknowledged back again to our consideration. Every time, I'd clarify that I'd prefer to finish our contract; nevertheless, getting into an agreement with Sage Cost Options is similar to being held hostage.

On March 7, I obtained a declaration within the email from Sage Cost Options having a cost of $11.35 which was taken from our consideration. This cost contains $9.25 for an “Annual 6050W Duty Filing” and $2.10 for “6050W Regular Reporting”. It was the hay that smashed the camel’s back. I approached Ms. Rutherford and James Cummings, the Representative of Projectmanagement & Conformity exercising of Sage’s practices in Lawrenceville, Atlanta, who'd aided me in prior situations. Our only reaction originated from Ms. Rutherford, who published, “The costs for the government yearly 6050W processing is (sic) needed from the government from reporting organizations to record cost card purchases and 3rd party community purchases towards the government for every twelve months starting January 1. Consequently of the, we, Sage is likely to be necessary to document an annual data return using the government and supply vendor payee having a related type 1099 K, confirming regular and yearly product sales, hence we've likewise the regular reporting charge of $2.10. Again, this can be a necessity from government and we're simply in conformity. All processors not just people have to achieve this. Appreciate you.” I responded that I recognized the brand new government processing needs; nevertheless, the government doesn't need that any costs be billed for that planning and processing of these types. I noticed that I provide my company’s separate companies with 1099 MISC types, which I never heard about a business trying to cost a charge for doing this. I managed to get clear that I needed to stop our consideration (that people haven't utilized in almost 2 yrs) and end our contract.

I had been delivered a vendor account termination request that I sent back again to Sage Cost Options on March 9. The only-site type involved two cases of vocabulary which recommended termination costs. I crossed-out and initialed both situations of this terminology. Nobody consequently approached me with any indicator that there is any kind of issue with these changes, that have been an important area of the record that I closed. Per week later, a $600.00 firing charge was debited from our banking account by Sage Payment Options. This can be a significant issue along with a cost which was created, not just without my agreement, but unlike my particular purpose. I named this towards the interest of Divina Rutherford and James Cummings within an email on March 16, obviously looking to be repaid for this fake charge. Apart from an email read bill, there's been no reaction from possibly Ms. Rutherford or Mr. Cummings.

I can't overemphasize my caution to anyone who might be considering using the services of Sage Payment Options. Based on my expertise, and also the experience of others, you'll get burned.

Offender: Sage Payment Solutions

Country: USA   State: Virginia

Category: Business & Finance


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