I want to make a formal complaint regarding the terrible service from your 1.866.816.6993 card service number. Today... I closed the account. I want the $40.00 I paid via Automatic check deduction returned ASAP!!! Your so called management leaves little to be desired. This was the worst experience I have ever encountered. I'm a manager for a financial institution... This is, and continues to be a true horror story.
Gilbert and Monica... So called managers... Where the worst representation for your card services and corporation. I asked Gilbert, who is the Senior Vice President or CEO for Aspire or Columbus Bank and Trust. Apparently Gilbert fits that bill (self admitted)... How impressive that Gilbert answers the phone along with his other prestigious duties. I asked for his last name... He stated it was against policy to disclose that to customers. He told me I could use his employee code of 213 to identify him... Very insulting to an intelligent consumer and banking center manager.
My first point of contact was on 1/15/04... I called to make a payment on the brand new account. I asked the CSR if I could make the payment an ACH withdrawal. The payment was for $40.00. This posted on your records 1/16/04. It was deducted from my bank on 1/17. I called on 1/7 to see if I could activate my new card... The payment was processed. It seemed logical to myself... Reasonable request.
The CSR began the conversation of with calling me SIR... SIR (I'm a female). When I requested that the card be activated the CSR started shouting..."you wait 11 calendar days. This is policy". I then asked to speak with the manager... I was told. No one is here to take this call. I called back on 1/20. I immediately asked for a manager... I was told due to the holiday. No managers where available... This is an outsourced call center. Location... india... CORRECT???
I called today, as stated in the above to close the account. Monica offered to reduce the annual fee by $30.00... I only wanted an explanation of why the card could not be activated... Not a reduction in fees.
I was told it would take 30-60 DAYS TO HAVE MY $40.00 REFUNDED... Unacceptable. I want the funds returned in a prompt manor and the account closed effective 1/21—with no additional fees.
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