I have been a long-time AXA customer and have, for 26 years, placed my trust and my family’s financial future in the financial consultants and the organization. I am extremely disappointed to state that AXA - specifically the consultant I worked with - have quite poorly represented themselves and the organization’s commitment to their heritage of financial protection.
Since the purchase of my 2 policies with AXA, I’ve tried desperately to reach my consultant (by phone, email and even mail) to no avail. It was only when one of my consultant's colleagues reached out to me did I find out how devious my consultant's actions have been regarding my financial future and did I also come to find that he is now partially retired, with no personal advisement from him – my presumed AXA financial consultant.
As a widow and single mother at the time of purchase, the policy recommended to me was clearly not and is not an appropriate policy for me and my financial goals.
It is to my dismay to find that my consultant has disrespected my trust and have chosen to reap the benefits of your malicious and seemingly intentional actions in collecting his commission and disregarding my financial goals. I wonder whom else he has underhandedly misguided to ensure his financial benefit with no regard for their needs – and perhaps AXA would be interested in investigating this further as well.
I hope to receive a better guidance from others at AXA & a formal letter of apology from myu consultant as a first step in mitigating the results of his actions and clearing your conscience.
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