ICICI is the least trustworthy bank I have encountered in all my experience with banks. This is regarding a transaction for $3000 initiated on Jan-12. Here is the chronology of the transaction:
Jan 12: Transaction initiated
Jan 19: Money debited from my account
Feb 1: I call in and raise a service request
Feb 3: No response from ICICI team, so I call back.
The service representative tells me that a response has been sent (I have not received anything), and that I might not have received it because something might be wrong with gmail.com. Seriously? What a complete moron - I explain to him I have received more than 50 emails over the last 2 days, and this is the ONLY email that I have not received - Why? After that, I explain my problem. Money has been debited from my account, but not been dispatched - why? Get this - he says, draft has been dispatched and received. When I ask for the name of the person who signed for it, that is someone I HAVE NEVER HEARD OF. The beneficiary of the DD and the DD recipient are the same. How the heck can ICICI allow someone else to sign for it? I then say that the status on the website says something else (money received). A previous transaction I had executed successfully (where the money actually reached) showed a status of "Draft Dispatched" and gave me details of the courier, DD number etc. But this does not have anything - why? This is what the customer rep says - "the website has changed now sir". I can't believe that ICICI is this lax and irresponsible with such important transactions. So I raise a complaint request, verify that it has been raised with the representative and ten hang up.
Feb 3 (10 mins later): I realize that ICICI can't be trusted, and call back to get the SR for this request.
When I ask the customer rep for my new service request, she said that I have not raised any! According to her, the last time I have called is on Feb-1. This is absolutely unacceptable. It is one thing if ICICI makes a mistake on the transaction. But it is completely something else to blatantly lie to the customer. So either this rep, or the one that I spoke to before lied to my face. This time I raised another SR (SR165917141) and hung up.
ICICI representative, if you are monitoring this website, read this: For providing deficient service, you have civil liability to me to fix the issue. But when an employee of your company willfully lies and misrepresents facts, I can press criminal charges against you. And mark my words - I have successfully won against your company previously in the courts, and I am very well prepared to do it again. Give me my money back.
Other readers: Do not trust ICICI with your money. Other banks (HDFC, ING Vysya, etc.) are far more reliably, and even if something does go wrong, they fix it, instead of trying to dodge the issue.
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