My employer uses Wageworks for our HSA and FSA accounts. Recently, I had trouble with an FSA claim. Not only was their Customer service, unhelpful, but they also proceeded to argue with me over how easy the process is..
Ultimately, I have to keep using wageworks for my FSA, but I've decided to fund my HSA on my own so that I can do it with Fidelity, who has much better service reps. I won't have the convenience of payroll deduction, but I know that there will be a helpful voice if i need assistance.
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