July of this year an e-mail was sent to us regarding refinancing. We filled out the application and submitted it to Money Tree Mortgage. We were contacted by a loan officer by the name of Richard Kelog. A about a week later we were contacted by Richard again and he informed us that Money Tree had approved us for a refinance loan.
All we needed to do was send in 300.00 for the application fee. Later we were contacted again by Richard and he informed us of the paperwork that was needed and a contract was sent to us to sign with the interest rate and new monthly payment. We mailed to the our W2's, check stups, 2 years of tax information, etc, they have our life history. After this was done and weeks Richard informed us that we would be refinanced within 60 days. We called Money Tree to see the status of our applications and was informed that Richard Keloge was no longer with the company.
This is when we started dealing with Roger Lewis, he informed us that we need to clean up our credit, in so many words, we were not approved altho we had signed the contract and sent it back. I informed Roger Lewis we wanted our money back and he said we could not get it because they were going to refinance our loan once we cleaned up our credit and it might be 6 months later.
After demanding our money he informed me that there was nothing he could do, I would have to speak with Stephanie Mitchell in the Junior Underwriting Department, I called and left messages, either she had just left or she was on the phone. I tried to explain to Stephanie Mitchell that we wanted our money back and she point blank said no, we have not told you we would not refinance your loan, you will get it back at closing, when?
I also ask to speak with someone over Stephanie Mitchell and Roger Lewis and no one knew who that was, I even sent a letter to the CEO, President and Vice President demanding my money and no one contacted me. To this date I have not heard from Money Tree Mortgage except the messages that was left on my phone from Roger Lewis and Stephanie Mitchell stating they have nothing to do with my loan and as for filing a complaint, leave their names our, NO I WILL NOT LEAVE OUT THEIR NAMES.
I would not trust these people with a dog house, all we want is our money back and they will not hear from us again.
We want our money back as soon as possible.
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