Subscribed to PrivacyPlus in order to obtain current credit report and have them monitor credit in order to catch discrepancies. They obtained billing information from Compuserve and my account was billed initial $1.00 fee. Was to receive membership ID number and passcode in order to search needed information. Did not hear from them; however, on-line check of bank account verifies that payment was billed and received.
Contacted PrivacyPlus four times via e-mail. Each response indicated that they could find no record of enrollment or payment. Provided needed information each time.
Today I was finally given a number to call in order to speak with customer relations rep. Made call, representative still could not find any records. Transferred to a supervisor who asked the same questions as the representatives. Then asked for my credit card number. Was told that I had to fax them a copy of my bank statement. This made me suspicious for they should know how to contact my bank. I had sent them a copy of the on-line bank statement's debit entry for their payment. Did not want to send an entire bank statement.
Had also told them that I am recovering from torn knee cartilage and could not get around to either the bank or to a fax machine. Supervisor said there was nothing more he could do and ended conversation. Have alerted Compuserve and am now writing this report so that, hopefully, no one else has such an experience.
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