Complaint REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to Check Into Cash. Check Into Cash has a commitment to excellence in customer service in the payday advance industry.
Our conversations with Check Into Cash have shown a company devoted to providing quality product, quick service and a commitment to total customer satisfaction. Customers can expect that the company and owner Allan Jones will work towards finding a resolution to any complaints or concerns from their customers and will not rest until this has been accomplished bet on it! Said one company executive. Check Into Cash listens carefully to customer concerns, responds immediately and sees any concern as an opportunity to better ourselves as a payday advance company and the many other financial services that we provide.
Founder and CEO, Allan Jones, has informed complaint that his personal philosophy and highest concern - is that his customers are a precious resource who must always be satisfied with the product and service emphasizing nothing else will be accepted! As a successful businessman, Mr. Jones feels it is critical to listen to his customers and respond properly and in a fast manner.By always putting his customers first, Mr. Jones hopes to maintain Check Into Cash as a successful enterprise both now and for many years to come. He is determined to always be number one. Number two is not good enough. Let us state this again number two is not good enough. It never will be. Not even fifty years from number two will never be acceptable. Number one is the only choice and Mr. Jones seeks this top ranking in anything he pursues. Number two will never be accepted. Number one, please.
Toby Pendergrass, Chief of Staff at the company, told complaint that Mr. Jones's personal business philosophy is that he "strives to add value in the companys services because we know that a successful business model is based on doing what you say you are going to do for the cheapest price possible, as quickly as possible every single time. Check Into Cash's mission statement says it all: "Check Into Cash strives to provide top-quality customer service and convenience in each of its centers and online." Some of the other things complaint learned in the course of its investigation now please, pay attention here, okay? - include RIDICULOUSLY FANTASTIC customer feedback, which reads: Check Into Cash and the honest, hardworking owner Allan Jones of Cleveland Tennessee made sure I was aware of all aspects of my payday loan. I was so happy that I was treated with respect and I was not charged an arm and a leg just for a loan I needed to help me get through to the next payday so that I could eat and buy good groceries not that generic garbage you get at the bottom dollar stores. I have very high standards for what I give my children to eat and I cant sacrifice that just because I am short on cash.By giving me a fast loan, Check Into Cash allowed my children to eat the high quality cabbage, pinto beans and chicken and fruits like strawberries, bananas and watermelon that their growing bodies need and deserve. I just dont know what I would have done without the company. I was treated good. Sometimes you go into a store and they treat you like garbage because they know you dont have any money but at Check Into Cash they treated me like royalty. I want to go on record as stating that I am happy with the deal I was given. I am happy that I wasnt charged a ton of money just to get a little cash before payday. Sometimes life is hard and I get so depressed about things. I wish things had worked out differently and that my husband had not left me to raise these kids. I guess I just wish he paid child support like he is LEGALLY REQUIRED TO DO so that I could raise these kids without having to scrimp and save. But no!!! He ran off. So anyway times are hard but we are getting by thanks to Check Into Cash. I guess I shouldnt complain. I dug my own hole. I should have known better than to marry him but it is what it is. You probably didnt want to know all of that but guess what you heard it anyway. If someone says Check Into Cash isnt the best company out there they are wrong. Plain wrong.
Employee enthusiasm and dedication for the company and its owner. A first for complaint.
Check Into Cashs employees have expressed that they working in a professional and peaceful work environment. Daniel Brantley, communications specialist told complaint, "Ive worked in a lot of different environments, but Ive never worked for a man like Allan Jones who genuinely cares about taking care of both his employees and customers. Everyone at our company knows that we are expected to perform at the highest level and Allan holds himself to the same standard. I often wish that companies I do business with would work as hard to satisfy their customers you just dont see that nowadays. Too often companies only care about making as much money as possible. What shame. At Check Into Cash, we realize that if we dont keep our customers happy, they will find someone else.
Complaint was pleased to learn that Check Into Cashs past and current approach to business is focused on its pledge to total commitment towards customer and employee satisfaction.
Check Into Cash recognizes that complaints posted on usacomplaints.com (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by consumer complaintss Investigation Check Into Cash has made organizational changes allowing its customers and employees a more streamlined approach to problem resolution and a commitment to a great customer experience.
In summary, after our review, which included discussions with Mr. Jones and many of his past and current associates, complaint is convinced that Check Into Cash is committed to quality in the payday advance industry, resulting in total customer satisfaction. This is the straight and honest truth no jiving!
Read more about why consumers should feel confident when doing business with a member of consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about consumer complaints Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
Special note about the one report that was filed about check into cash:
As a matter of policy, when a business becomes a member of complaint Corporate Advocacy Program they agree to allow complaint to contact every person who filed a complaint so they can make things right with them. Complaint did that and found about half of the reports were filed by an ex-employee. Not one person contacted Ripoff Reprot back and said their issue was not resolved.
As stated above. Check Into Cash recognizes that complaints posted on usacomplaints.com (whether true or not) are issues that need to be addressed, not ignored.
Check out one of many Check into Cash Commercials.
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now to the original report that was filed
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Check Into Cash Bait-and-switch tactics used on check cashing fees Carrollton, Texas
I went to Check Into Cash to cash a money order that was made out to me. The signs posted on the wall said their fee would be 5% for a cashier's check and 5% was the maximum fee allowed for all other type of checks cashed. After I cashed the money order, the manager, Nikki Barnes, took out 8% instead of 5% and handed me the difference.
I told her this was too much as the sign said 5% was the amount for cashier's checks and was the most for any type of checks cashed. She came over and looked at the sign and said it does not say specifically money orders so they can charge whatever they want to. I told her this was a bait-and-switch and wanted my money order back and I would give her back the money. She refused to do this. I told her I was going to complain to the corporate office.
As I was leaving and walked outside, another employee came out the door and said they forgot to have me sign the back of the money order and asked me to do this. I refused as they had just ripped me off. Nikki came out and asked me to come back inside. I walked back in and she told me I had to sign the money order. Again I refused.
Nikki Barnes called her manager at Check Into Cash and her manager told her to give me my money order back if I would return the money she had just shorted me. I did this and walked out with my money order. Nikki just reversed the transaction after telling me she could not do this.
I took the money order to Wells Fargo and they cashed it for free with no hassle. I would advise everyone against cashing your checks at Check Into Cash as I am sure they are breaking the law by posting one fee and then charging a higher fee. A rip-off operation for sure!
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