Here is a copy of the email I received from Taylor:
From: ANHEUSER-BUSCH INC [[email protected]] Sent: Monday, April 12 12:25 AM To: outpostatt Subject: Customer Service Manager We at Anheuser-Busch, Inc. Would like you to consider our job opportunity Job Summary: The Customer Service Manager is accountable for the strategic service to the customers. Responsibilities include recruiting, developing, and managing a team of associates. They will interface closely with appropriate organizational functions and customer contacts, as well as ensure operational alignment with account management. They will function as a business partner to their account, assuming responsibility for identifying and addressing quality/transportation issues. Customer Service Manager will support and implement new Enterprise initiatives. Duties and Responsibilities: 1. Provide operational & staffing direction to include interviewing, hiring & job offers 2. Accountable for coaching, mentoring, developing and managing a team of associates 3. Develop and maintain relationships with carriers to execute service and savings agreements for the customer 4. Ensure an audit of work quality and regular reviews of work instructions. Job Requirements: 1. Strong leadership skills with proven ability to coach and develop associates into an effective, highly motivated, results oriented team 2. Effective oral, written and interpersonal communication skills with ability to influence and negotiate 3. High initiative with strong work standards 4. Strong conflict resolution and stress tolerance skills 5. Sound judgment skills which consider decisions impacting associates and the business 6. Ability to multi-task and delegate as needed Experience Required: 2 Salary: $30/hr Duration: Full Time Regular/part time Hours per week: 35 Work Location: You will be working from home You have been scheduled for an interview online at yahoo messenger, download a yahoo messenger and send a Instant Message (IM) to my Boss Mr Ronald Carlson at [email protected] Mr Carlson will be available to conduct the interview by 4:15pm your time tomorrow REGARDS Randall Taylor Anheuser-Busch, Inc. One Busch Place St. Louis, MO 63118 http://www.anheuser-busch.com/History.html
Here is the I.M.interview:
rldcson (4:18: 24 PM): Hello rldcson (4:18: 33 PM): How are you doing? Marshbn (4:18: 52 PM): Hello, I think my audio is turned off. Marshbn (4:19: 05 PM): Great, and you? Rldcson (4:19: 15 PM): Good rldcson (4:19: 26 PM): Are you set to begin now marshbn (4:20: 09 PM): yes rldcson (4:20: 26 PM): Before i start i hope you understand that your essential job duties include recruiting, developing, and managing a team of associates. They will interface closely with appropriate organizational functions and customer contacts, as well as ensure operational alignment with account management. They will function as a business partner to their account, assuming responsibility for identifying and addressing quality/transportation issues. Customer Service Manager will support and implement new Enterprise initiatives and you must have the ability to work independently (we are not interested in babysitting!) marshbn (4:21: 47 PM): Yes, I have read this in Randal's email marshbn (4:22: 40 PM): How exactly would I be a part of the overall process? Rldcson (4:23: 04 PM): Your pay for this job is $30/hr and Work hours are from 9am-4pm... Mon-Fri and you are also expected online at yahoo messenger during working hours, you will be paid weekly... Through mail We are trying to expand... You will be incharge of setting up a call center and training staff marshbn (4:23: 46 PM): Good, I come from that environment rldcson (4:24: 10 PM): Answer the below questions and be as detail as possible for i will be hiring you base on your answers to the below questions marshbn (4:24: 23 PM): ok rldcson (4:26: 48 PM): Tell me a little about your self? What motivates you? Do u have any job presently? In your current or last position, what were your most significant accomplishments? In your career so far? What qualifications do you have that make you think that you will be successful in this field? Are you at your best when working alone or in a group? What would you say are your greatest strengths and weaknesses? Where do you see yourself in 5 years? How do you determine or evaluate success? In what ways do you think you can make a contribution to our company? How do you tactfully suggest better ways of doing things? How do you make competence, character and credibility priorities? Give me two reasons why I should NOT hire you? Give me four reasons why I should hire you? Marshbn (4:27: 38 PM): Challange motivates me, expecially when it is my job. I don't like to fail. Marshbn (4:28: 11 PM): No present Job marshbn (4:32: 06 PM): Working with GMAC's off lease vehicles and taking them to remarket by online auction. Issues such as a unit not beign described acuratel and causing a dealer to by an over valued vehicle. I would take the call, verify the unit did have a poor prior inspection, and if so, I would negotiate monetary settlement or buy back. I have guidelines to follow. I saved many deals from falling apart at about $15K per unit and say about 80 units per month. Marshbn (4:34: 45 PM): I understand the business process of customer delight rather than just satisfaction. I will constantly learning your process and how I plug into it to find better ways to serve the customer.in this case I would assume delivery of product, on time, with consistancy. So the customer knows what to expect and can feel comfortable depending on it. Marshbn (4:35: 58 PM): Addition to question three: I have organized, developed, recruited, trained and motivated a group of 20 to do another type of service. Marshbn (4:37: 37 PM): I work best in a group. Especially when the work involved finding ways to decrease ineffiency, as working on the causes that cause 80% of the problems. Marshbn (4:40: 22 PM): Strengths, to not get bogged down and overwhelmed; to search until the right answers are found; customer complaints is the best avenue to improve a process and let the customer vent and rest assured his needs are formost in my thinking; to ask questions when I get stumped marshbn (4:42: 10 PM): 5 years with this job: I see process improvment, customer delighted with their service, a team which works together and understands the importance of everyone giving their input. I see success. Marshbn (4:47: 38 PM): Success is evaluated by fulfilling my and the company's expectations.in a word, customer delight and not just customer satisfaction. Anything can be improved. Competion is always trying to improve and I don't want to get left behind. I want out in front of the pack. I can make a contribution to the company by understanding what process I would be accountable for, get a baseline on how it has done in the past, study the process directly efffecting my process (especially the causes) and always be looking to cut out duplication and ineffiency. Marshbn (4:50: 10 PM): Better ways to do things: Assume my boss's attitude is not set in concrete, he will listen to and accept suggestions that offer proof of better results. Marshbn (4:50: 14 PM): How do you make competence, character and credibility priorities? I know that the customers best interests are also mine. If I see an improvement to offer a customer, even though it would mean a slightly less revenue for the company, I would do for the customer what I would want the company to do for me. Do not lie, ever, to a customer, no matter what. Marshbn (4:55: 18 PM): This is my anser to your questions, unless you want me to elaborate. Rldcson (4:58: 44 PM): no rldcson (4:58: 57 PM): After reviewing your resume it's obvious that you have great communication skills, your work history is perfect and you have the necessary skills and knowledge to handle this job, I must say i love the fact that you are willing to improve and also that you believe in your abilities, also i believe you are someone who is reliable and honest marshbn (4:59: 35 PM): Thank you. Rldcson (5:00: 24 PM): Do you have a laptop, printer, scanner and a broadband internet service at home? Marshbn (5:00: 38 PM): yes rldcson (5:01: 48 PM): what bank do u operate with and have you ever been penalise for bad transaction? If yes why marshbn (5:02: 37 PM): When I do business online, I always use PayPal which is directly linked to my bank. Marshbn (5:04: 08 PM): Any paycheck for me can be directly deposited with PayPal under my account name. Rldcson (5:06: 10 PM): Ok rldcson (5:06: 52 PM): You will undergo a two weeks customer service management training course online... You will need a SQ Introcel software that will enable you connect online for this course: you will receive money order from Anheuser Busch Company and you're to cash this money order at your bank thereafter you're to send the money via western union to the supplier information that will be provided to you by Anheuser Busch Company rldcson (5:07: 20 PM): once this is done, you will receive the software by UPS in 2days... I will be here to direct you as we proceed rldcson (5:10: 49 PM): Note that all this is done as a test to see if truly you can work efficiently with optimum professionalism without supervision... This job is not a debate so i expect you to do exactly what i say not similar but exactly... Any insubordinate action may cost you this job... I hope you understand? If you have any problem let me know now? Marshbn (5:11: 37 PM): Please advise on why I and not the company would be sending money to the supplier? Rldcson (5:13: 16 PM): this is done as a test to see if truly you can work efficiently with optimum professionalism without supervision... This job is not a debate so i expect you to do exactly what i say not similar but exactly marshbn (5:13: 41 PM): This is a scam!!! Rldcson (5:15: 08 PM): No... Why would you think that? Why would Anheuser Busch indulge in such marshbn (5:16: 58 PM): You answered my question with another. Why would Bush send me money to deposit in my bank for a money order which I then send to the Supplier??? Rldcson (5:17: 41 PM): i told you this is done to see if truly you can work efficiently with optimum professionalism without supervision... This job is not a debate so i expect you to do exactly what i say not similar but exactly marshbn (5:19: 13 PM): goodbye
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