Platinum Service took an authorized withdrawl out of my account. I called the 800 number and asked them to please put my $99.95 back into my account. The customer service rep said no and that I didn't contact them within seven days of the alloted time. She said the money was not refundable and they would cancel my membership. I didn't authorize it. I tried to explain and used some foul language, then the rep hung up on me. I was highly upset. Also the account was set up in February and they kept getting insufficient funds. I found out about this when I tried to use my debit card at Wal-Mart and it said not enough money.
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