I tried to send money to a friends bank account online. I had to register with WU, after registering I tried to send the money and got a message that I had to call in and confirm some information. When I called in, my transfer request was refused because my cell phone did'nt match the records they were checking against. When I questioned what records, they said thats all we can tell you.
Later in the day I went online to check my bank account and found the money had been withdrawn for the money transfer. When I called WU about it they said the money was withdrawn before they decide to approve/dissapprove so they know the money is available, and "I" would have to contact my bank to have them contact WU to have the money put back in my account. I WENT SPAzzzzzzzz...
Not only were they telling me it was my responsiblilty to get the money back, but they never even let me know they took it.
Had I not checked my account they would still have my money...
I threw such a fit, that a supervisor from WU called my bank and had the money returned. When questioned about there practices of doing business this way, they said oh well, thats our policy...
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