Event = Touring in Thailand I dropped charge card. Had it terminated. Didn't have banking account number handy. Was handled just like a third-world person.informed "Well that is your problem you dropped your card, we've guidelines we have to follow:
Having been a person "treatment" expert for diverse businesses I understand when you're being pushed apart. Union Bank is undoubtedly the toughest customer support experience ever.
I spoke to 15 various repetitions, till one kind spirit agreed to deliver me a card to Thailand. Others stated that wasn't feasible. Our Social Security Disability adopts Marriage Bank Acccount (or used-to I changed that).
Without any resources to gain access to from my main lender, no offering to be able to some. Obtain a new card, w. Put up online bank (we will send you a pin-code) which was fourteen days before. Did they order method my card without appropriate shipping.
"Well there is no method for me to understand that, " snipped a snooty repetition who when requested to keep in touch with boss set me on the mute that did not mute. I noticed him badmouthing me then performing to almost 10 tunes before his supervisor (he stated he was a boss: that is clearly a telerep plan) responded and held damaged saving me.
We can not do anything. You thought we would abandon america, if you were below we're able to assist you.
May I wire move into my different consideration in the "nice bank?"
No-you need to be within individual.
Then, in disappointment named again and got an angel: who accepted the financial institution has combined guidelines. No body might study rules in my experience utilizing their "program." They actually declined to provide me several to protest concerning the problem outside their lender.
In my opinion it's a REGULATION that banks must have the amount to advance the problem towards the national bank regulators.
Oh we do not do this... That is your condition.
If you want to become handled like dust, contact 30 occasions (by yourself penny... Or money) if you should be offshore DON'T USE UNION BANK.
Their status is well-deserved: money-grubbing establishment whois main objective would be to enable you to get off the telephone as well as department supervisor in North Park Jane or Ron declined to consider my phone.
So here I'm. I've 1000 in Union Banking Account. I'm out oof cash. They do not care. No supply of aid. I named workplace of leader: no reaction.
I'm confused: Aren't they required to supply me a method to get my cash? Delivering another cared to Thailand is ridiculous (I had been informed by good repetition even when I acquired card could not trigger it over here...) The internet flag number hasn't reached the forwarding address I've. I can't "phone exchange resources."
That Is customer support taken up to the toughest degree possible. I would choose to cope with some repetition in Asia: atleast they'll state exactly what the guidelines are becuase they understand how to study them off a display. To listen to repetitions bad-mouth you once they believe you're on-hold, to obtain no compassion from function tired burnt-out supervisors like Ron and Jane in the HILLCREST DEPARTMENT IN NORTH PARK as well as their affiliate who stated to possess overheard my scenario and there is nothing or virtually no time to assist me.
Fortunate I am in Thailand. I will camp-out and reside from $1 and sometimes even have a beggin dish around. Who knows when/when I will obtain the profit my bill.
Since I am not interested in purchasing back to the American Bank program.
Allow The swine eat... And could they live and succeed like large fatted calves.
Possess A big mac and lighting alcohol to enjoy, Union Bank repetitions. You have to be so happy to be always a person in this kind of upstanding and thoughtful organization
THE GIST: I've 1000 in consideration. No body cares. I can not obtain a charge card delivered that comes in my experience. No online signal. Rejection of telephone exchanges. As well as the perspective like: Oh well. That is your condition.
I contemplate it challenging: to Not drive this towards the restriction and obtain associated with others to get a combined suit centered on disinformation and also the rejection to provide out several to get a national customer complaint point.
Regulations: who wants them if you should be a megabank. L. Oh I forgot ENRON... CitiBank perhaps Marriage Bank is angry they'venot yet gotten a bailout.
Krab from Thailand
Damage Resulting = I've no cash to book space. I'll have to depend on handouts to possess food. Our mental health continues to be endangered. I am confused about lies and failure to check out regulations. They essentially got my Social Security Disability and provide me no sensible choice for me personally to shut my bill.
Response from union bank: clearly they're not getting any action to resolve the problem: rather they appreciate me for letting them better train their representatives:
Discover nobody closed this, no email address provided and also you cannot actually discover an email address on the site:
Expensive...,
Thanks for the current email. We could truly realize your disappointment in the activities defined inside your concept and we certainly apologize for that bad support supplied by our bank associates. We step to supply exceptional customer support to each client we aid. We shall utilize your feedback like a training chance for the bank associates.
We enjoy the chance to work with you.
Thanks for banking with Union Bank.
Truly,
Immediate Banking Solutions
Our response to reaction:
Exactly what does this response suggest? I you likely to do something to solve my scenario, or simply use my sad therapy to "teach your repetitions."
To tell the truth: all the best. You didn't tackle the main problems about the customer problem.
Yet another means you provide "exceptional customer support"
Quit out within the cold without any one (once more) performing something to gie me use of my resources.
The cover email reaction is likely to be put into my expanding listing of bad conversation, preventing the problem I'm refused use of my resources in an acceptable period of time which you utilize it to express "you'll your representatives better."
Thanks for not supplying me having a means to fix the problem: once more.
And giving me more gas to ensure others realize that this isn't an honest trustworthy lender.
Not just is that this not okay, I am certain you're splitting regulations and hide your errors with quilt reactions such as the one you sent me.
Thanks to make my morning
Cc: Consumer Grievances, as numerous sites when I will find to create this well-known to anybody who queries "Union Bank" the National Banking criticism outlines along side transcripts and records from every time I named.
One more follow-up after noticing i really could not discover the email address for mailing union bank on the site and they have no means for people to end lost cards 24/7. This weekend they're on vacation
To "immediate bank" at Union Bank
FYI: there's no method for a person who not hae online banking to deliver a email for you. I have waited for my code for over per week, don't have any bankcard, inconsistent info and today... Observe that you motivate individuals to contact you "immediately" when they are having issues having an issue.
You had been not there after I named about my charge card being dropped. Additional banks have 24/7 outlines to stop your card.
That Is turning out to be always a great tale for many investigative reporter. I currently several individually: Possibly 20/20 or some large media display might appreciate addressing your screw-UPS, questionable attitude toward clients, violations of national regulations demanding A PROPER method to contact the Federal Reserve (a repetition did not give3 me telephone number and outlined an entirely incorrect title).
UnionBanCal Corporation is just a totally-owned part of The Financial Institution of Tokyo-Mitsubishi UFJ, Ltd., which is really a part of Mitsubishi UFJ Financial Group, Inc. Marriage Bank is just a happy person in the Mitsubishi UFJ Financial Group (MUFG, NYSE: MTU), among the planet's biggest monetary businesses
Ideal and also you wont send a charge card in my experience in Thailand...
Continue the great work, I am experiencing recording every email and phone. Maybe I Will obtain a reaction that relates to my problem someday...? Compiled by an individual having a brand and name?
Appreciate your bank vacation: you deserve it
PS: I've updated the criticism I created using the consumeraffairs website that delivered the very first email. I'm going to be trying to find additional sites and warning as many folks as you can. I believe it is a really fascinating tale esp. Because Americans bail-out banks like yours and just how much are your officials bringing in. Maybe they're active packaging their material up for that test?
Attorneys seem like an excellent factor at this time
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