In or about May through July Morgan Stanley Home Loans refused to provide timely documentation to my husband for his 401 K Hardship Loan requirements in order to make current his home loan.in fact, my husband made numerous contacts with Morgan Stanley Home Loans Customer Service Department and each time spoke to a different representative who knew nothing about this request.
During one of my husband's contacts with the customer service department, he was advised by the representative that Morgan Stanley Home Loans did not want his money as it would stop the default/foreclosure time clock. This representative informed my husband that if they accepted his money, that they would take our house regardless.
As a final blow, Morgan Stanley Home Loans failed to notify myself, a legal owner of the subject property indicating this impending foreclosure and sale of the family home of 16 years. Morgan Stanley Home Loans had full knowledge of my contact information and failed and refused to attempt contact with myself.
It was not until the weekend before Thanksgiving 2009 that I learned that my house was sold at auction. I have made attempts to allow Morgan Stanley Home Loans to correct this deceitful act going as far as speaking with their CEO, Their CEO refused to deal with the situation and forwarded my complaint to his assistant general counsel. My husband and I were advised by family members not to speak to their AGC without legal representation.
As it goes, my family has been served with an Unlawful Detainer, will have to move from our home of 16 years and incur costs of legal fees, moving expenses and not to mention extreme emotional and physical distress of myself, my husband and my ten year old son.in conclusion, Morgan Stanley Home Loans never intended to modify our loan terms or accept any payment on our mortgage. Morgan Stanley "ramrodded" our home into foreclosure and sale.
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