I had ordered a "Free Sample" offer from them with a $1.00 shipping/handling charge. Or it was suppose to be free. Well, I never received their product, so I knew nothing about it was suppose to be returned or they would charge me $130.00. And didn't think much about it when I didn't get it. Every now and then, we don't receive our mail, it's put in the wrong mailbox, and doesn't get returned to us. We've contacted the post office about this, but nothing has ever been done, and we're not the only one this happens to. And it doesn't happen enough. So I don't order much that doesn't have to be hand delivered.
So anyway, I noticed the charge on my bank account for the $130.00 charge. I contacted both the bank and the company. Had my membership cancelled. But when I talked to the customer service, if that's what you call it, she said since I didn't return the product within 10 days, they could charge me, it was in the information inside the box. Well, I can't return what I never received, and wouldn't see the info regarding the charge, since I didn't receive it. She told me they have verification from the postal system that it was delivered to me. I tried to explain to her, that it was not put in my box. That they did not always put mail in the right box. But she said there was nothing they could do.
This is rediculous and fraudulant. Their site did not say this. If it did, I would not have requested "SAMPLES" because I sure as hell would not pay $130.00 for samples. And if I was going to pay that much for cosmetics, I would buy them from the beauty supply house or from Bare Minerals. Not Eden Cosmetics. Who are they??? That's why I wanted samples, to see if I like them better. But even if they were better, after this, I would NEVER EVER buy anything from them. And I will NOT refer them to anyone. And will tell everyone I know, not to buy from them.
And apparantly from the looks of this site, I'm not the only one that's having problems with them. If they had a quality product, they would not have to do business in this manner to get people to buy their product. Maybe they should focus their attention on improving their product and customer service, and people would buy it. But not in this manner.
I want my money returned to me!!!
0 comments