I opened a loan with HRS/USA for a Yamaha motorcycle back in April. Since I opened the loan I have has to contact them twice and inform them that I'm not getting my statements. When asking them why this is happening they want to blame it all on the post office. I live in a rural setting and they say it must be getting into the wrong box. But I have no problems getting all my other bills, mortgage, electric. Phone, cable, etc, just theirs. Why? When I ask for another statement to be sent they inform that I still have to send payment without paperwork or I'll be hit with late fees. I have no problem sending payment but I would like to have something in hand for my records. It is only good buisiness sense to. When I ask to speek to someone higher the people Ive talked to so far want to give me a hard time.
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