I odered the shoes under storage product from the TV infomercial. I only ordered 1 order, which should have been a buy one get one free offer. That should have only cost me $16.99. Shoes Under added an additional order and charged me for three processing and handling fees at $6.99 each and some how charged me a total of $40.97. I called to inquire of the charges and the cheaply made product and was told by, James, there was a 30 day money back guarantee and was provided a return confirmation number. Then when I spoke to the supervisor, Agatha, that I could return for a full refund for the second order only and that I would NOT be credited a full refund. James admitted he failed to tell me the proper return policy under the pressure of Agatha. I am seeking all of my money back as this company is a fraud and it appears from all the complaints this is true. How are they still in business? Has anyone been succesfull in receiving a full refund? What other actions can i take?
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