Complaint / Review
Realtime Resolutions
Collections arm for Bank of America Lesson number one: Dont underestimate the other guys greed! Frank Lopez, Scarface

Its funny how the front end of Bank of America, originally Bank of Italy, is all pretty customer service we love you we want you then on the back end they employ folks that make loan sharks look generous!
I have been negotiating a short sale for my clients for 5 months. They are good people, they lost their income and are trying to sell their house to make things right. Its tough times for a lot of people but I still see goodness in people that have been knocked to their knees.
Bank of America held the second a non performing underwater second of no value that they could never give a payoff on and then recently sent to real time resolutions their collections arm.
Ive worked with many, many banks it seems like Ive done only short sales for the last 3 years and they all have the same process. Fax over the info and well work with you. Real time resolutions is no different. They asked for my clients personal financials, property value information, etc. We had sent over the initial HUD1 with a generous $4K as a payoff to realtime/Bank of America. $4K is a lot of money for a note thats not had a payment for 26 months and has underlying security that is worth $150K less than the first loan remember Bank of America holds the second so, they get paid after the first is paid off. Most banks will sign off on something like this for $1,000 to $2500. But, weve been working this for a long time and I just wanted to close this so my client can move on.
After 4 weeks of reviewing financials, analyzing the security, etc., They are asked for $30,437 for a full release. $30,437! For a second with no value, on a a property that is worth over $300,000 LESS than the current lien balances owed!
Weve since sent in an offer at $6250 which was immediately returned. Rejected by the investor. The guy I am working with Grant Mones, [email protected], suggested I throw in 1/3 of the real estate commission and not give the buyer the home warranty so they could have that $450 and that might work.
I guess you dont get to be the leading financial institution without strong-arming a few customers and Realtors!