Usacomplaints.com » Business & Finance » Complaint / Review: FIA Card Services - Mean Customer Service. #496317

Complaint / Review
FIA Card Services
Mean Customer Service

I'd prefer to vent a tale than occurred in my experience nowadays concerning my Areas Bank overdraft protection charge card released by FIA Card Providers. Fundamentally, it's about my experience having a sour, apparently bad "credit expert" that I talked to about the telephone.

I called and originally I talked to some really pleasant man and that I told him that I needed to improve the borrowing limit on my card from 2500 to around 5000. The card had a zero stability, had a couple of that time period had a balance more than 100 bucks, and had never been settled late within the couple of years I Have had it. I told the affiliate that I needed the restriction boost to ensure that I really could make the most of a low-balance transfer price marketing which was on the site. I've a Citibank card having a greater RATE along with a stability of about 8400 bucks onto it, 1 / 2 of which I intend to eliminate having a student mortgage that is going to undergo. The man claims that seems excellent and he'd be pleased to perform a balance move within the phone-in the quantity of 2000 bucks since that might allow it to be much more likely that I'd obtain the restriction boost when they understood that is what I had been utilizing it for. I stated that was only good and he explained he would need to move me to some credit expert to be able to agree/refuse me the control raise. He explained that it'd be considered a conference phone to ensure that he might clarify my scenario and attempt to get me what I had been seeking.

I kept for perhaps 10 units and also the same man responded and stated the credit expert was about the point around. I said hello and also the expert explained nothing in my experience and alternatively believed to the very first man, "yes okay, hang-up today." Well, okay, I believed, I suppose the expert did not like this man. The expert subsequently begins quick shooting really particular concerns about my funds at me. Obviously I anticipated some concerns but this person managed to get audio in the get go he had no purpose of providing me something I needed and was not even close to pleasant in his tone. For instance, he questioned me about my liquid resources and that I questioned if that involved such things as a 401k, to which he responded, in a vastly cynical method "Number, FRIEND, that's not really a LIQUID resource. A LIQUID resource is anything you are able to invest TODAY. You have to have LIQUID belongings." For many unknown cause, he simply appeared to be looking for problem with every solution I gave him. I understand he's to actually evaluate my capability to spend his organization, but he did not need to minimize me together with his tone, sarcasm, and neglect for me personally being an imperfect individual.

Today, I recognized before I named that there is every chance that I'd get rejected because of my credit rating or whatsoever, and I had been organized for that. Nevertheless, then he places me on-hold, evidently to consider what he'd do to me, and results eventually by having an worse tone and claims to me, "Today, FRIEND, I've to inform you, not just may I not agree you a restriction boost, but I notice no additional option-but to shut this consideration instantly." I had been totally surprised and questioned why he'd genuinely believe that was required, to which he responded that I'd 8400 bucks of debt as well as for my revenue it was a lot of for him. Good, I stated, but used to donot actually need 8400 pounds of credit. I was not actually purchasing something. I simply wanted a move. Additionally, the very first man had previously authorized my balance transfer of 2000 bucks. Well, this minute man determines he is rescheduling that and completely shutting my consideration evidently simply to be mean. Bear in mind that I Have never been overdue on the cost on something actually in my own existence which this card had a zero stability onto it for weeks at the same time.

I will also note the foundation of the consideration. It's a card that's utilized like a back-up in case there is overdrafts from my bank account. Therefore, it's a good consideration besides any balance transfer material. Well, this person does not worry about that and claims he is essentially also rescheduling my facility protection on my bank account, in the place of perhaps simply reducing my borrowing limit. I cannot think that this person might handle me in this way without any actual valid reason even though I am attempting to think about an answer for this without going insane about the telephone, he provides a really curt goodbye after which efficiently weighs on me. I lay there to get a handful of moment enjoying this situation in my mind, attempting to determine what this person might have completely zero-interest in me like a individual and all I will determine is the fact that he was evidently bad. Our credit rating, whilst not excellent, isn't horrible, I've never overlooked a payment on something, I've no obscene obligations, no vehicle cost, and I perform a good work that I've had for more than 3 years. I am aware that nothing will probably come of the, but I sensed I'd to vent my worries and inform people who Areas and FIA Card Providers truly made me feel just like crap nowadays.


Offender: FIA Card Services

Country: USA

Category: Business & Finance

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