I had emailed my customer service rep on 05/27 in reference to my eft. I was showing that the payment yet had cleared my account. According to the csr she said the payment was not due to come out until 06/01 and when i verified she said she was positive. I thought well i have enough money to pay other bills so i made some early payments on other bills plus grocery.
On 05/29 i went to my account to verify my account status i noticed my account was overdrawn negative $566.00. And sure enough the money was withdrawn on 05/28. I spoke to the csr who originally told me that it would be taken out of the account on 06/01 and sure enough said yes it was an error and that she would get this taken care off. She then proceeded to call my bank to see if they would reverse the nsf fees due to agents error. But when the bank denied and told them that they will have to pay because of agents error the office manager ann toms decided to change her story.
Ann decided that she would not take blame because she felt that it was my fault because i did not have the money in my account. I explained that i did indeed had the money and was told i was safe until 06/01 so i decided to use the money to pay other bills. I never would have paid those bills knowing that my auto insurance payment would be coming out. I would not go through this headache. I did not make the error and all i ask is for them to cover the nsf fees. The csr made the error in misinforming me on the eft date, so they should be obligated. If it was coming out on 06/01/09 i had the money and if i was informed that it was coming out sooner i would have never made those early payment to my other bills!
I personally know the agent that misinformed me of my eft date as i used to work there. The owner and the office manager are racist as they are not for the people. The office manager is especially racist as she does not like african american people or clients that are lower class. I had to turn down many of clients because of her standards. I got fired not because of my job performance but because of my own race.
Whats sad to top it off i had plenty of proof when i filed a complaint with the state of florida and it was verified that i had a great case against this agency for racism but because of florida law there has to be more than 7 people working in the office for the state to do anything!
Please do not support this agency! Again thi s agency is not for the people!
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