I purchased hearing aids thru GE MONEY in the amount of $3600.00. Using their deferred interest plan I planed to pay off the amount with my last billing cycle
Which was April. We did just that. Sent a check for the part of the original balance owed, only to receive a bill for the deferred interest. When I called Orlando I was referred to El paso.
When I spoke to a women in El Paso she informed me the deferred interest on the balance was due on april 2 which by coincidence was between billing cycles. I explained we sent the balance net of the charges on time based on the billing cycle and here reply was "you were late, went past the date and nothing could be done. When I pointed out they had delayed cashing the check I was told it is their normal processing time.
I called two days later, asking to speak to a supervisor. Thinking any reasonable company would credit the account. Boy was I wrong. I was asked to send copies of all my documentation to El Paso... Ha! Hope. No just another form letter telling me I owed the money.
When I asked to speak to a supervisor I was told to "have a nice day" and disconnected.
I have an 850 credit score. If GE MONEYs practices of BAIT and SWITCH harm it in any way I will seek remedy thru the court.
To all physicans using this program: i know you like to be paid up front but please thing of your patiants who are being ripped off by one of your vendors.
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