I have been working with Fed mod since Feb 09 for a while I was able to get ahold of people there each week as it is required that you keep in touch regularly. I made sure that I got all of the paper work and documentation to them that was required within the 5 day time period that was required. I waited for a response back and was told that my case worker was Jose. I got several emails from Jose that my modification was being worked on.
Then the emails stoped coming and Jose never returned my calls. Finally after 2weeks of calling i got ahold of customer service and was told thatmy new case worker was Angel I have never heard from Angel but after several weeks of calling and getting voicemail then going to customer care I was told that there was a negotiater Taneisha she never did return my calls but did call my wife and told her that it looked good and should be completed soon I tried to get ahold of Taneish but only got music on hold. I sent emails to here but never got a reply I finally got ahold of customer service and got the names of the supervisors Lisa and Rachel I have yet to recieve a call or email from any of them. I started calling random extension and got a hold of someone in accounting she was nice and said she would pass this matter on to the operations manager. I guess we wait some more.
In the mean time I called my mortgage company and was informed that the only thing tyhey have recieved from Fed Mod was request to get information and that was back in March.
I hope someone from Fed Mod reads this and can help I can be reached at (REDACTED FOR SECURITY PURPOSES)@hotmail.com If anyone from Fedral loan Modification Law Center has the guts to reply to me.
Brian
Spokane Valley, Washington
U.S.A.
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