SPECIAL UPDATE: August 12: Rapid Filing Service remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Rapid Filing Service is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Rapid Filing Service has made good faith efforts to resolve all complaints reported on consumer complaints. Based on our experience, the member business has proven to be among the top members of the consumer complaints Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Rapid Filing Service has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the consumer complaints Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Rapid Filing Service remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help... Let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
Consumer complaints REVIEW: Editors UPDATE: Positive rating and recognition has been given to Rapid Filing Services for its commitment to excellence in customer service. Consumer complaints discussions with Rapid Filing Services revealed an ongoing commitment by the company to total client satisfaction.
This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Rapid Filing Services listens carefully to its clients' concerns and sees them as an opportunity to learn from possible mistakes on the company's part, and become more efficient as a company in the services offered and the support for those services. Rapid Filing Services' CEO, Dr. Willem Veldhuyzen, has informed complaint that his personal philosophy is that his clients come first. Dr. Veldhuyzen feels that in order for him to be successful in business, it is critical to listen to his clients and respond promptly and properly to their grievances.
By always putting his customers first, Dr. Veldhuyzen hopes to maintain Rapid Filing Services as a successful enterprise both now and for many years to come. The customer service manager of the company told us that Dr. Veldhuyzen's business philosophy is based on the premise that "Rapid Filing Services understands that the success of its business depends on excellence in customer service and in the precise attention it pays to client needs. Rapid Filing Services' mission statement says it all: "Our goal is to assist our customers with the highest standard of professional excellence in the tax industry."
Some of the other things consumer complaints learned in the course of its investigation: typical customer feedback reads: Rapid Filing Services (and Dr. Veldhuyzen) truly operate their business in the most ethical manner. We are very pleased with the responsiveness that he and his employees have shown us. They are serious in honoring their commitments and deliver on all their promises." The Rapid Filing Services team have expressed that they feel very confident doing their job.
The customer service manager at Rapid Filing Services stated "Dr. Veldhuyzen pays close, personal attention to the interaction between his clients and his staff. He is quick to provide the necessary guidance to his staff in the way they deal with customer concerns. Oftentimes the customers themselves have very positive things to say about the company in the way their concerns have been addressed. Rapid Filing Services also takes employee satisfaction very seriously. Employee feedback and surveys reveal comments such as this: "Rapid Filing Services provides a very positive work environment. Suggestions for improvements to the site and the company at large are encouraged and supported.
Dr. Veldhuyzen values each of our contributions to his company and is committed to providing growth opportunities for us. He takes the time to communicate and listens to all his employees." complaint was pleased to learn that Rapid Filing Services' past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction. Rapid Filing Services recognizes that complaints posted on consumer complaints (whether true or not) are issues that need to be addressed, not ignored.
If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by consumer complaintss Investigation Rapid Filing Services has made organizational changes allowing its employees a more balanced approach to problem resolution and a commitment to a greater client experience.
In summary, after our investigation, which included discussions with Dr. Veldhuyzen and many of his past and current associates, consumer complaints is convinced that Rapid Filing Services is committed to total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike. Read about consumer complaints Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT RAPID FILING SERVICES: As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow consumer complaints to contact every person who filed a complaint so they can make things right with them.in order to confirm that complaints were resolved, complaint emailed the authors of each report about Rapid Filing Services.
= now to the original report that was filed =
Rapid Filing Services, LLC rapidtax.com EFiled Wrong Return, Fraudently Sent Return I didn't agree to, Altered my return Woodside New York
I was seeking an affordable and reliable way to file my return for tax year previously I had used other online tax filing preparers with no problem, however in this case I have most certainly come across a negligible, neglectful, deceitful and outright fraudulent company.
Specifically, I my case the following sequence of events has resulted in rapidtax submitting a fraudulent return to the IRS, fraudulent meaning that I NEVER agreed to this return, the following sequence of events outline my problem with rapidtax.com:
1. On 4/15 I signed up with rapidtax.com, I prepared and submitted an initial return to the IRS thru them, I used rapditax's online tool to prepare and submit my return. On this return I claimed my son as a full dependant. 2. Several days later I was notified via email from rapdtax.com that my return has been rejected by the IRS, this was due to my ex-wife claiming my son. So I attempted t fix my return, however when I went to fix my return rapidtax.com's homepage had a Submit button with no other descriptive text, I clicked it in an attempt to fix my return, well rapidtax.com RE-submitted the same rejected return! So now I had to wait again. 3. My re-submitted return was, rejected again (of course) 4. I now am able to adjust the return correctly, I now modify my return adjusted based on the following changed, a. Because I am a single parent, I can still file as HeadOfHouseHold b. Because my ex-wife claimed my son as a dependant I couldn't claim him as a dependant, c. I CAN however claim my son as a Qualifying Child for Head of Household d. My Refund went from approx 6000 to 4000. I adjust my return E-Sign the return and submit it, 5. Several days later I get message from Rapidtax.com stating: a. If you select to not claim your son as a dependent your refund will reduce to $2,618. This new refund amount is still under the filing status of head of household. Please advise if you would like for us to go ahead and e-file this way. Thank you,
I respond by stating: Efile my return as-is,
6. Now here is my complaint: a. Rapidtax.com then CHANGES my return without my consent, removes my son as a qualifying child and e-files the changed return b. I didn't agree to this return and I never signed e-signed or agreed to it! C. Rapidtax.com removed my deductions without my consent d. Rapidtax.com altered my return without my consent or knowledge e. When I finished the adjusted return I signed a return that had the exemptions described in 4 above. After rapidtax altered my return they removed all of my exemptions. F. My e-signed return had a refund of 4000, it has now been altered and I am now only getting 2100 because of Rapidtax.com g. Rapidtax.com never ever answers any phones, I have tried the following customer service lines: i. 877-2897580 ii. (718) 779-8240 h. They do not at all understand the concept tax laws for single parents, they have no knowledge whatsoever regarding Head of Household: i. Rapditax.com's online program doesn't provide an easy top use interface to defined a qualifying child so you can claim Head of Household without claiming there child as a dependant exemption. Ii. The rapditax.com customer service staff is of no help at all, they are brief abrupt, rude and do not want to help a user at all. They only want and wish for a user to hurry up as fast as they can.
Jason indian harbour beach, Florida
U.S.A.
0 comments