We have been trying to "work" with TBW since October when my husbands job went down. So far we have sent them every paper they have asked for, every paycheck stub. Ect... Our HUD couselor even sent them everything twice! (they said they never received it!) After months and months of being on hold for over an hour, and being told to just be patient because they are back logged, guess what? We got papers served last week that we are being foreclosed on. They never told us this, they just contacted their lawyer and said to file. I'm so upset, mad, ect. After all this time of asking for loan modification they do this to us.
Guess what they are still saying..."I see that "someone" is working on it... Be patient!" I'm about ready to pull my hair out, this is causing so much stress for my family I can't even describe it.
I'm going to tell them to "show me the papers", I hear it will make them have to stop foreclosure and actually produce the paperwork. Any one else do this yet?
It is now May 1st and we STILL have not heard any good news. Every single phone call gets the same answer "no one is assigned the case yet". I recently got a job and we submitted my paychecks but who knows if that will help at all? Probably will push it off another few months. I wanted to comment on the people who had the insurance and tax payments problems. We also went thru that mess and the insurance that they put on our home was $2,000...
AFTER our insurance lady faxed our papers to them 3 times! Our assesor told us that TBW is the only company that she knows of that does the taxes in a different way than all the other banks. Since we have not been able to get a modification yet or make payments I'm figuring our insurance will have to be paid out of our pockets (which we can do) but it's just the crazyness of all this! I need to call them again today... It's been a week, but I know what the answer will be AGAIN!
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