I was unaware that my account was overdrawn due to the overdraft feature that was automatically included in my agreement. Additionally, I was unaware of how the service worked, which allowed me to continue using my debit card, unaware that I was overdrawn and racking up fees. Within a matter of 2 wks Regions assessed me $1085 in overdraft fees before I was aware that I was overdrawn.
I spoke with 4 individuals, including supervisors and bank managers, who not only refused to help but showed no sympathy or empathy whatsoever. We have been with the same bank for almost 30 yrs and this is has never happened before. This is the gratitude we get. They refuse to refund EVEN ONE OF THE FEES!
Use a local bank or BEWARE!
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