It seems my Mortgage lender decided to allow Option One to start servicing my Mortgage, what a nightmare.
I sent in my payment which they recieved since I mail my payments certified and they signed for it. They got it internally but lost it somewhere inside their organization. I was then hit with late charges and fees and they reported it 30 days passed due on my credit report. I replaced the funds via western union but they never called or sent me a letter stating they lost it.
They said I had to replace the funds within 24 hours of my call when I notice it did not show up on my bank statement. I did my part and then two days later they cash my check they found and now I had double payement but they would not reverse any fees or change the 30 notice on my credit report.
I finally demanded from my orginal mortgage holder to change service companys which they did after 2 months of battle and threatening lawsuit.
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