I have ben with homecomings since i had no issues until i lost my job due to a back injury in i am a single mom of 3 boys and was tied up in a worker comp. Case but still managed to make my payments though slow. I had set up arrangments in dec for my january and sent in 1 and 12 payments to homecomings with a over the phone verbal agreement with a customer service rep. That my account would be fine until i cold do remaining balance at end of January, My check was returned and my house placed into forclosure. It cost me over 6,000 dollars to save my home which i did. Thanks to my parents loaning me the money before my settlement money came in... Now this year i lost my mom suddenly in september of and was only 256.00 behind on my property taxes and had set up a payment plan with my county auditor to get the rest payed. Come January when i went to pay off my back taxes of 256.00 they informed me that homecomings had payed it and the next 6 months as well...! Imangine my surprise! IIcontacted them and after 1 12 hours on phone being transfered to here and there a customr service rep. Ed me that i could try for a reversal and needed to send in all proof i had prior arrangments, i also had them with drawl the 788.12 from savings account for the money they payed with out my knowledge... 1 week later i got a denial letter from them stateing that the reversal was denied and that the money i payed went to my escrow account and still my payment will remain now 157.83 more each month, i work 30 hours a week and have 3 boys ages rangeing from 17 to 11.. I told homecomings that the jump in my payment would be harder then ever in these hard times. THEY DID NOT CARE!
My home means everything to me and my boys not to mention my family as the home has been in the Mendenhall name since the day i was born in 1961!!! I do not undertand how a company would rather a homeowner lose there home then try to help them save there home!!!
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