In March we purchased a vehicle. The vehicle was financed by Americredit. At the time of finance, my wife was a member of the US Army as a Reserve member. She was assigned to Ft. Sam Houston for training.
On September 25 she graduated from her training at Ft. Sam Houston and her status was changed to Active Reserve to Reserve. Due to the conditions of the economy, we decided that she would discuss the possibility of joining the Army as an Active Soldier.
On October 10 my wife was sworn into the US Army as an active member. My wife was assigned to Ft. Campbell, KY. Upon arriving to Ft. Campbell, we contacted all of our creditors about the Civil Service Members Relief Act. At the request of these creditors, a letter with the copy of the orders were faxed to these companies requesting loans and credit cards agreements reflect the quidelines under the federal law.
Americredit was the only creditor to adjust the auto line to be in line with the law. It read the law myself and from what I understand Americredit is in violation of this law.
I have contacted Americredit and the representatives treat you like you are worthless abd refuse to adjust our loan.
I have been unemployed since October 3rd and Americredit refuses to work with us on any of the payments. They will defer two payments if I agree to pay a $300.00 fee.
The customer service representatives will call you as many as 9 times per days starting the first day that you are late. I have tried to make payments over the phone and demand a $10 service fee and waive that fee. One representative told me to pay $10 less than the monthly payment in order to make the fee payment.
Americredit is a company that harrasses customers and refuse to work in these touch times.
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