I've been suffering with Homecomings now for 2 years. This last scenario has been by far the worst.in Oct 08 I lost my job like many people. I knew that we would not be able to make our payments as they shot up recently due a nice 9% interest rate hike. It took me over 30 days to get in touch with someone who would help me FIND the paperwork. I spoke with 6 different people in Customer Service and finally was pointed to the data. I completed all the paperwork and mailed it on 11/18. I called today because I've heard nothing regarding the status. AGAIN it took 6 people, over an hour, each one wanted to know WHY i wanted to talk to Loss Mitigation, I explained each time that i was trying to check the status of my paperwork. They kept telling me that my Jan payment was passed due... No kidding. I was then told by the 6th person that i needed to contact the Mitigation Dept at 800-799-9250. I called this number, spoke with Desire who needed to transfer me to collections. The collections person told me i was late on January's payment. Are these people serious? I again explained that I'm trying to check status. She then very slowly asks "Do you need me to send you the paperwork to file for a modifiation" I explained again, I have already completed this paperwork and it has been mailed. I ask again, What is the staus? She then tells me she can't help me and that I need to contact Loss Mitigation. I told her that they transferred me to her. She then provided me with same number the previous gentleman had given to me 800-799-9250. I asked her, "Is there REALLY a Loss Mitigation Dept?" NO one at Homecomings Financial can give me a straight answer or connect me with someone that can help me. I've completed the paperwork and they are completely giving me the run around like some conspiracy!!! I have 2 folders filled with various issues, 30-40 min hold times, activating an Escrow account in error-TWICE, the list goes on and on. This is ridiculous, this company should not be allowed to continue these types of practices. I just want help, this shouldn't be this hard.
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