DirecTV INC
PO Box 6550
Greenwood Village, DENVER
80155
January 5
To Whom It Might Matter:
I'm creating nowadays to state my wonderful discontent in relation to your Customer Support and also to obtain a complete return instantly of costs cost to my bill.
Your family is a DirecTV client for quite some time. I select DirecTV since we've usually appreciate your development, on Dec I buy PLUS HD-DVR and settled $215.42 for that receiver in those days your consultant explained I had been buying the recipient.
In December 31, we were behind $50-plus bucks as well as your organization chose to shut my consideration and cost my bill $867.65 plus buck.
I called December 31th and talked to Veronica order U8365 and he or she needed care of the costs you had been likely to return this cost instantly or even the latest within 72hrs.
I'm seeking a study in your organization, I'd like one to return and evaluate all my discussion together with your company in the unique December
1. December 31st 2007. I had been OFFERED AN ADVANTAGE HD-DVR device for $215.42. Which today based on my discussion of December 31st it's different info.
2. December 31st I had been likely to be refunded $867.65 instant now is January 5, with no cash continues to be returned.
3. I'm seeking one to evaluation Customer Support Order Y4421, my discussion together with her on January 5
She shouldn't maintain Customer Support Department (HER I DON’T TREATMENT PERSPECTIVE) is extremely obvious and her rejection to assist in amazing.
Today is January 5 at4:14pm and my bank account is overdrawn over $600 due to Primary TV, I've many NSF costs due to you.
I called around 2:30pm talked to some Customer Support Representative order quantity Y4421 she was impolite, unprofessional and short-temper. The very first time she set me on-hold for around twenty units, Her only reaction was the reimbursement needed to visit fund for evaluation and that I would obtain a check or cash would be returned to my consideration within thirty days.
I show her my discussion together with your organization on December 31st; and he or she didn't care, her reaction was a shattered file cash is likely to be ship back after thirty days after fund review it.
I asked on her title she decline, just explained her order number. She proceed to express I had been misinformed with no discounts were likely to be problem significantly less than thirty days.
I asked her to check on together with her boss, I ready another 10 minutes. She returned using the same solution, I required to consult with her Boss this repetition WOn't place me through her boss. Her reaction was the Boss was hectic in another point, and that I would notice the exact same solution.
Again, I obtain twice to consult with her boss and waited over twenty minutes. She returned informing me her boss informed her she was hectic and also the solution will be the same. At that time I requested on her boss title and order she declined to provide me her order just offered me the title of Stacy.
I asked for Stacy’s Boss and waiting many moments, she returned that Stacy
Was accessible and would move me to her expansion, she deliver me to
A voicemail which was complete without any additional method to abandon a contact number or perhaps a concept.
I've been on-hold or attempting to talk to somebody for over one hour to become move to some complete voicemail.
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