I contacted Rocky Mountain Bank & Trust on 12/11/08, response I received was that they are essentially not responsible and are unwilling to investigate my claim of fraud on this bank account.
I contacted a debt settlement company, National Settlements, in July to help me settle some debts. I paid a total of 12,309 over a year and a half.
The funds were sent by me monthly to an account in Rocky Mountain Bank & Trust in Colorado. Payments were made using Moneygram or by personal check. The paying agent handling the account is Global Client Solutions.
On 12/11/08, I called Rocky Mountain Bank using the phone number listed on my monthly bank statements. The number immediately diverts the call to Global Client Solutions.
I asked about filing a complaint with Rocky Mountain Bank, she responded that they would only refer you to Global Clients Solutions.
So I've learned, from the representative at Global Client Solutions, the FDIC insured bank will not take responsibility if your money is stolen, will not even investigate the claim but they'll refer you to the paying agent who will also not take any action in helping you recover your money.
Therefore, National Settlements, or any debt settlement company for that matter, can hide behind Global Client Solutions and Rocky Mountain Bank, who are able to claim that they are not responsible.
I have filed a complaint with the Better Business Bureau against Rocky Mountain Bank on 12/13/08.
I have filed a complaint with the Federal Trade Commission's Consumer Protection Agency division against Rocky Mountain Bank on 12/13/08.
Finally, I have filed a complaint with FDIC against Rocky Mountain Bank on 12/13/08.
NY
Astoria, New York
U.S.A.
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