Below is a letter sent to the President and Vice President of TaxMasters... This has been an ongoing issue since January and we have gotten no assistance from these scam artists. Please be aware that TAXMASTERS is a FRAUD!!!
Dear Mr. Cox & Mr. Clamon,
In April after many attempts to have questions answered by your staff
We terminated TaxMasters services. We could not speak to a representative
Capable of answering our inquiries about the status of our account which
Lead us to be aware that TaxMasters was questionable. We concluded that
The services agreed upon had never been performed by your company and in
Fact never would. We contacted American Express to inform them of your
Termination and to prevent any further charges to be made by TaxMasters on
Our credit card. You claim that the dispute is unjust for information had
Been missing. We provided TaxMasters with ALL DOCUMENTATION REQUESTED and
Did so via fax, email and mail. When the IRS informed us in April that you
Had never initiated any contact on our behalf we realized that TaxMasters
Had no intention of assisting us in our IRS issues. Copies of all tax years
Had been forwarded to your company in February and it is insulting that
TaxMasters has no record of this. You stated that we had not filed for
Certain years and we needed to do show proof of filing. All this
Information was submitted in February to Salena Shaw and in fact it was sent
At least twice done through fax, email and mail. The statement that years
Were missing is very funny since we sent you the balances that were due for
These years. You informed American Express we never requested a refund when
In fact Theresa Pitre responded via Email to our request!!! The documents
You sent to American Express clearly show that no work had been started on
Our account until April. We hired TaxMasters in January and were
Told that the IRS would be contacted immediately. Your employees are filled
With the lies you feed them. If it was not clear WE ARE INSISTING ON A FULL
REFUND IMMEDIATELY!!! It came as no surprise to us that after we
Informed American Express the amount to red flag (912.50 to be exact)
TaxMasters changed the denomination (200 712.50=912.50) on the first month
Then those 2 amounts were red flagged and the denomination was changed again
(700 212.50=912.50) was charged the following month. So it is very clear to
See that you know exactly how to get around disputed claims, red flags and
Are able to continue to steal from consumers. If this is how you are able
To make your money it is very unfortunate. Hundreds of people have been
Swindled by TaxMasters and yet Mr. Cox you allow your staff to practice
These techniques. It is disgusting that we have to send such an email to a
Company that runs an ad on CNN. Well we can assure you that a copy of this
Will be sent to each program you advertise on. Notification to the Better
Business Bureau has been made and please be advised that this will not stop
Until a full refund has been made. Thank you for enlightening 2 more
Unsuspecting consumers perhaps our knowledge will help another. We will stop
At nothing to get our money back!!!
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