I cannot believe all of the complaints that I have read against DirecTV. I, too just had the same experience. I had absolutely no idea all of this was going on with DirecTV or I would have never signed up for there so-called special offer. I had service with them for just 3 days. They did not get my order/equipment correct. When I talked to them regarding the incorrect equipment, they wanted to then charge me an extra $100 to get the correct equipment that I ordered in the first place. I canceled my service that day. I was told there would be NO additional charges. Several days later I received a bill with a $460 early cancellation fee. Of course this fee was never mentioned before, much less at the time I canceled. I called and spoke with a representative and was assured that the charges would be credited. Well, almost a month later my credit card is charged. I cannot believe they get away with this time and time again. I called DirecTV and what a nightmare. I spoke with 8 different representatives, got disconnected 3 times and was told about 4 different stories. I was told by the first Rep that my credit card would be credited and to call a number to verify that it had in fact been credited and to confirm it was the correct amount. The number I was given was a fax number. Another Rep told me that my credit inquiry was still with the "Account Management Team" and to give it another week. I insisted to be transferred to a supervisor and was disconnected. I called back again and spoke to a so-called Supervisor who then told me that this "Account Management" Team had all of a sudden miraculously came to the decision that if I reactivated my service the fee would be waived. Umm... NO! He asked me if I now had service through another provider. I told him that was none of his business and that was not the issue. I insisted on speaking with someone else and guess what... Disconnected again! I called back. The next Rep stated that since I live in Texas - as well as 14 other states - that there is a law that requires DirecTV to give us a "trial period" without early cancellation fees. (I'm not sure if this is true, but was told this initially from the Rep I called the first time I saw the charge on my statement.) This Rep was going to transfer me to the "Customer Retention Group" - Disconnected once again. I called back again... The last Rep I spoke with told me that there was nothing I could do about this charge and there was nothing anyone could do and there was no one else I could speak with. I asked to speak with whomever made the decision on my account to deny the credit back to my card and she stated that the "Customer Retention Department" does not take phone calls!!?? She also stated that she did not know why the previous Rep told me that there was a 15 day trial period or about the law in Texas and other states. She did not know where they got this information from. Again - unbelievable. How can this company keep getting away with illegally taking money out of peoples accounts? I really hope this problem is resolved and that people keep speaking out about it.
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