I have been using the Advanta Business Card for a couple years now, with a low APR of 5.99%, then 13.99% after the introductory period. This was acceptable. The APR is now 26.31%.
Seven months ago, there were a couple of unauthorized charges from China. I never been to China. I called to report the charges. I had to fax forms to them, which I did. They sent a new card with a new account number.
I received letters stating that the charges were valid. I called only to have them tell me that my card was swiped in China. Again, I told them that I never have been to China. Eventually, after a few calls, they agreed to reverse the charges.
A couple months later, they reversed the charges. What appeared online was different from the paper statement. I called to find-out what was going-on. The representative insured me that everything was OK. He did not explain what happened. He just say that I didn't need to worry about it and everything was OK. I tried to verify the transactions, but he did not want to verify them. He did say to ignore the transactions listed online; saying there were issues with their website. I asked to speak to a supervisor. He said nobody was available. I called back several times and sent secure messages. The secure message replies said to call customer service. I was getting nowhere.
My complaint was that they did not issue the proper credits. I believe I was charged interest for the reversed charges and the transactions were confusing. They changed my account number and I was receiving statements for the new account number and did not receive a final statement for the old account number. They transferred the old balance to the new account number as a balance transfer. They did not charge a fee, but somehow when they changed account numbers, my payment was posted a two days late. I was then charged a $39 late fee and my APR was increased to 26.31%.
I called to have something done about the APR increase. The representative said they sent a letter regarding the increase. I did not receive a letter. I asked if the interest rate can be lowered. They said: "not at this time" and to "call back at a later date to have my account reviewed again". After reading similar complaints here, I don't believe they will do anything different at a later date.
I am not sure to what extent I am being ripped-off. Their customer service poorly provides explanations for their activities. They always blame their website for errors. I have never been able to reach a supervisor. I will keep trying, but feel that I need assistance in dealing with this company.
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