As a former employee of this company I can tell you that they in the "grey area" as much as they can get away with. Employees are innocent because they are hired with little training and expected to manipulate potential clients. They are humiliated in front of other employees. They are using whatever they can and anything goes.
Women beware! Do not put yourself into this snake pit. Better to go hungry than work at this place. Are they ripping you off? ABSOLUTELY! The people you talk to are only interested in getting a sale, they could care less about you. As a matter of fact when you work there they do not want you to talk with that client again once the deal is done.
You do not want anything to do with a place like this because believe me it is as vile as they come. Do you get a guarantee? Yes, I guarantee what you see is not what you get and too bad if an issue comes up after the sale. Oh, and they are recording your conversations so that they can overcome all your objections.
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