This company is not educated enough to do business with, I went into this bank to make a payment for a car loan for my husband. This payment was going to be processed on my credit card from Washington Mutual, the teller processed this payment as a "Cash Advance" without my permission or knowledge.
I complained to the BBB and stated that Fairwinds needed to educate the tellers to let clients know that when they process a car payment loan & IF thier only method to do this is to this as a Cash Advance, it is Fairiwnds responsibilty to edcuate thrier tellers to let the client know that they are doing this, this location DID NOT do this. I would have never made this payment by credit card if I had known that they can only process this by making it a cash transcation and it took my APR from 0% to 23.99 %.
NO cash passed through my hands ever, I just recieved a reciept that said it was a cash transaction and did not know it would show on my credit card as a Cash Adavnce. I have alot of education with credit cards for I was a credit counsler and a manager for this for over 3 yrs. I would NEVER process a cash advance for it ruins your APR!
This company DID NOT read or acknowledge my concernswhen I reported them to the BBB for other consumers. Phillip Tischer said to have me credit card company about this, this is NOT my credit card fault, the fault lies with Fairwinds for NOT TELLING ME THIS. My piont is that Fairwinds needs to edcuate thier employees to let clients know how this can effect thier APR on the credit card, when processing a loan payment on a credit card.
They DID NOT acknowledge this and took NO ACTION to rectify their employee's to know better than to do this, I feel that this company is not educated enough to be a banking facility! Fairwinds should be notified and really train thier employees better and until then I will continue to let people know NOT to do business with them!
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