I have Prepaid Debit account, My Real Money. I did not receive a new ATM card. I called on the 1st of August and was told my card would be sent on August 4 priority and I would receive it in 3-5 business days. No card! Called on August 8the and was told card was sent out on August 6 and would receive it in 7-10 business days. No card! Caled on August 20th and was told the card manufacturer was having problems and they have no time line as to when the card would be issued but, they would send it priority at no charge!
Have called just about everyday and still get the same story. The manufacturer is out of plastic. They won't give me the name of th card manufacturer, a phone number, onl the city and state! I have had no money this monthe and have a disability check to be deposited there on September 1st! It was too late to stop it! There is no lein or seizure on the account. It is SSI Disablity and it can' be touched anyway. There is no reason why they cannot send me a check, They take money out of my account every month for there fee with no problem yet, I can not get my money untill I get my new card activated.
Just called again talked to another supervisor. Now, they can send me a check! It will take 30 business days to get to me! It is bunch of bull - !!
I have been lied to and do not believe anything they tell me now! I have had to borrow money to pay some of my bills when I have money in the bank! Hw ridiculous and pathetic is that.
When or if I get my money, Centennial Bank would see another dime from me or anyone else I can tell. Is this bank in financial trouble? I am!
0 comments