Complaint / Review
Susquehanna Bank, Susquehanna Bank, N.A., Susquehanna Bancshares, Inc
Susquehanna Bank, Susquehanna Bancshares, Inc. Bank refuses to return money, claims right to keep it and use it for there own profit

Thousands of dollars in an account open for years. Bank decides to reorganize (not a sale). Claims that per Federal Banking regulation they can close the account and keep the funds for there own profit.

Since then (about 2 weeks) bank had failed to offer any response or justification for keeping the funds other that a bank executive stating "we'll keep it (the money) and use it for our own purposes". Over a dozen phone calls, mostly (more than 6) hung up on by bank staff/executives (bank HQ's in another state). Three in person vists, funds not returned.

Further claims that bank and bank staff are not governed by Federal and State laws. And that they don't have to honor there own agreements or policies.