I made my monthly credit line payment to national city bank by speaking to their account rep. On the telephone. She took my checking acct info and confirmed the payment. Later i found out that the payment was not applied to my acct. Because she screwed up the check #, so as a result thy decided to report me late to the credit bureau. When i called to discuss the matter i found that thy were completely unresponsive, rude, disrespectful and totally unwilling to correct their mistake. I left four messages to speak with there accounts manager and wrote a letter to the collection department asking for assists in resolving the matter and received not one return call. It is my opinion that this company has no respect for its customers, no concern with reporting the truth to the credit bureau and absolutely no moral integrity to speak of and i hope this letter will help others to avoid doing business with national city bank.
0 comments