Oliver Triana contacted me after I was denied for a home loan through www.valoanprogram.com. He advised me that his company would be able to assist me with removing inaccurate information from my credit report which would boost my beacon score enough to be approved for the loan. I signed the contract he emailed to me and sent it back in on 4/15.
I made my payment for the retainer on 4/18. Oliver told me before I made the payment that after I made the payment, he would have his people start sending out the letters to the credit bureaus on my behalf. According to his manager, the letters didn't go out until 4/28.
Oliver was a very smooth talkier and sold me on the fact that he would stay in contact with me through the entire process. He said that within the first 30 days, I should start receiving letters from the credit bureaus and debtors. Oliver gave me all of his contact info.
Well, I never received any letters from the credit bureaus or debtors still to this day. Throughout the 70 days in the program, Oliver has been the hardest person to get in contact with. He never returns phone calls and only emailed me back after I complained. He had one of his co-workes, Luis, contact me instead. Luis said Oliver is very busy and he would help me instead. Luis did nothing but threaten to kick me out of the program everytime a payment towards my retaier didn't go through. Luis and I verified several times that the payments didn't go through because th payment department used the wrong credit card numbers.
There has been a significant lack of communication with this company. I haven't seen any results nor have I received any letters as they stated I should. I recently spoke to a manger who said he helped start the company. I asked him to provide me with some proof that they were working on my behalf and holding up their end of the contract. He was very rude and talked down to me as I was used to when talking to Luis. He eventually hung the phone up on me. I then finally received a call from Oliver. He showed some concern for the way I had been treated and promised to call me Friday 6/20 with some results of the work they've done. I still haven't received that call, email or any notification.
I was told by Oliver, Luis, and the manager I spoke to that because I haven't sent them my final payment, they have kicked me out of the program and they're not working on my file anymore until they get the last payment. I am hesitant to send more money, as anyone would, to a company the hasn't provided me with service they promised. They all let me know that if I don't pay, then I just wasted 700 dollars. I have spent over 700 dollars with MSI Credit Solutions. For them to treat a customer this way is just terrible. I paid my money and haven't received any results. I would never suggest this company to anyone and I would warn anyone thinking about using them to beware. They will take your money like they did mine.
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