Due to military duties, my wife had to leave her job in Florida and move to Delaware where the job market and pay wasn't anywhere near her income in Florida. We had a house for sale in Florida and it didn't sale or rent for 8 months so we were basically paying two mortgages all of that time on a reduced income. After about six months of this, we knew that we were going to fall behind on our payment so we contacted Chase for assistance or a defferment so we could catch up with our bills.
To make the long story short... They told us that we had to make one payment then we could get an extension for a month or two so we made the payment. When we called back, they made other excuses not to give us the extension. Every time we called and asked for the person we were dealing with, we never could get them and when asking for their supervisor, They were not there and did not return any of our calls. I was told that we had to be behind on our payments two or three months before they would work with us on a repayment. We were trying to avoid all this and it has been 2 months now with nothing resolved. We will never ever deal with Chase again once this loan is paid off. I would not recommend anyone take out a loan with them!!! If anyone has any suggestions on how to deal with these people or get anything done PLEASE let us know. I am at my witts end with them!!! We thought of maybe contacted the media to expose their ways of doing business with consumers.
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