My claims handler is Gyl Guaglianone. Her supervisor is Jennifer Riser. Neither will return my call. It's been a while.
In August the Andersen/Emco storm door which I had purchased from Home Depot and installed by their subcontractor severed the tip of my dog's tail, requiring surgery. I sent an e-mail via Andersen Corporation's website.
Gallagher Bassett represents Andersen Corporation. Gyl Guaglianone sent me a letter with a claim number (001577-006138-GD-01). People called and came by to take photos. Now Gyl Guaglianone won't return my calls to let me know what's going on. Neither will her supervisor, Jennifer Riser.
Come on, Gyl and Jennifer, why won't you call me back to make this right? Because of you, I'm making a list and checking it twice - of companies Gallagher Bassett represents and I won't do business with ever again. There are plenty of complaints on the internet about your company. Think about it.
As an example, hey Andersen Corporation - I have a 5,000 square foot fix-up house that needs new windows. Guess who won't be getting that business? That's right. You. Why did you pick these guys to represent you? Was it the bottom line?'Cause you just lost my business which is certainly more expensive than the claim payout would have been.
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