This mortgage company pretends to want to help us with our two late payments but they continually try to do everything to attain your property. Although since being with this company we were never late until recently due to an on the job accident which cause us to fall behind on payments. We eventually caught our payments up but are being accessed unbelievable fees an other charges as they say to try to put us in arrearage again. Option one seems to be a company ran by the people with little to no morals. They do not communicate well with one another and you can never speak to the same person.
When you finally communicate with one of the represenatives they tell you different things. They hold your checks so they may attach late fees and as they say other charges? I believe option one wants you to default. We called to work out a payment plan even tried to qualify for their program but was denied. A representative threatened us with foreclosure twice even though at that time we were only one payment past due. We also inquire into one of their programs to try to set up a payment plan and was denied for that as well. We even inquired about our interest rate to be lower but was told that would not help us because our payment would go up. Well our payment is still due to go up at an interest rate of 10 percent the beginning of the new year anyway which is an additional 1200 dollars.
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