Complaint / Review
Compass Bank
Ach debits posted before direct deposit

I have been fighting tooth and nail for a refund that has occurred on my checking acct. I have contacted all sources I can think of —BBB.org, FTC. GOV.
On 10.12.07 I received a direct deposit as usual same company check for 2 yrs. I have 3 ach debits coming out of my acct on pay-day. This is not unusual. But the way they posted are.

10.12.07 ach debit 90.00 D. D 1150.64, ach debit 321.41, ach debit 105.00 posted on the 12th. Monday the 10.15.07 I have 3 38.00 NSF fees for all 3 ach debits and the first ach debit 90.00 was returned unpaid. Now I am receiving calls and fees from the company drawing the 90.00.

Sat. 10.13.07 420.00 was drawn out of an ATM. Having Overdraft Protection and just occurring a NSF fee for the overdraft that is no problem. The ATM showed a bal of 81.45 before the withdraw which was right I had other bills I had paid. Now, when I receive the 3 38.00 NSF (3 ACH debits) posted on 10.15.07 with the 420.00 38.00 also posted on 10.15.07. Not 10.12.07.

The have a cut-off time of 7 pm at ATMS per COMPASS. It being a Saturday withdrawing the 420.00 was like withdrawing it on Monday 10.15.07 that is when it posted. But I am being told that since I overdrew my acct on 10.13.07 it caused all the ach debits to incur the 38.00 fee and the 90.00 to be returned.

Now according to the CUSTOMER AGREEMENT that I have signed and have researched all ach debits transactions come in just like a direct deposit the night before and will post and be paid before the cut-off time the next day.

According to COMPASS CUSTOMER SERVICE (sucks and is rude) everything happens in "REAL TIME" and I have the emails to prove this. So if everything happens in "real time" and ach debits are cleared before the cut-off time then why did I incur 3 NSF fees?

I am responsible for only one NSF fee the 420.00. OVERDRAFT PROTECTION!

Not to mention the mysterious 90.00 that has disappeared totally from my acct.

Get out while you can people!!!

I am being completely honest I am not leaving anything out. This bank has UNFAIR PRACTICES and makes money anyway it can.

I am switch to Wachovia I hope I get treated better.

Thanks for letting me rant