In 2001 I received a post card in the mail telling me that I was eligible for a credit card with a $4000.00 credit limit. I called the number and spoke to a customer representitive to find out more information.
She told me that I would be able to make purchases of name brand items from their catalog. She told me that I would receive a catalog that contained everthing from home furnishings to automotive supplies (i.E. Microwave ovens, sofas, lamps, etc.)
She then told me that I had to send in $199.95 but that I would receive that amount back in $50.00 vouchers to use towards purchases from their catalog.
After sending in the money, several weeks later I received the catalog. After reviewing the contents of the catalog, I was very disappointed. The products that the customer service representitive told me about were not included. It was a catalog full of JUNK.
With the catalog, there was a letter from Nichole Loveless, Customer Service Manager, it stated "If after receiving your Benefits Package, it does not clearly state everything talked about on the initial call, you are entitled to a complete refund within 30 days.
As dislosed on the initial call to our Sales Department. All calls are recorded from the moment the phone is answered until termination. Therefore, simply call our Customer Service Department at (800) 959-4995 and a Customer Service Representative will make arrangements for our Compliance Department to dreview the recording. If it is determined that the product was misrepresented, you will be issued a RETURN AURTHORIZATION NUMBER (RAN). You may then return the Benefits Package in complete, re-saleable condition for a full refund"
So I immediately called the 800 number. On September 6, I talked to a Daniel, and he told me that he would order the tapes and to call back on September 21. He told me not to send my package back until the tapes were reviewed.
On September 25 I called back and talked to a Jennifer. She told me that the tapes had not arrived, because there were a lot of customers requesting them and to call back on October 1.
Again on October 5 I called and talked to a Joe. He told me the same story and to call back in the middle of the following week.
One week later I called AGAIN and spoke with Joe AGAIN and he told me that the tapes had not come in yet.By that time I was livid. I wanted my money back. I told Joe that I was going to pursue legal action against them for false advertisement.
He told me to direct my action to Nichole Loveless - Customer Service Manager at 1967 Easton Street #306, North Canton, OH. 44720.
And to this day, August 12, I have not received any phone calls from this company in regards to my tapes. If I had not called E-Credit Solutions Inc. Today, I would have never known that this company was in litigation.
I want my money back and want this company to stop ripping off the consumer.
David
Monterey, California
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